Unplanned Fibre Network Outage - Paddington - NSW

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stevecJ
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Joined: Wed Jan 06, 2010 9:48 am

Unplanned Fibre Network Outage - Paddington - NSW

Post by stevecJ » Fri Nov 02, 2018 5:31 pm

Location Affected: Paddington - NSW

Event Start : 02-11-2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : No Estimated Time of Resolution

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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nilushid
Exetel Staff
Posts: 351
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Paddington - NSW

Post by nilushid » Fri Nov 02, 2018 10:58 pm

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 324
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Paddington - NSW

Post by rehanj » Sat Nov 03, 2018 9:17 am

Update

Outage is still ongoing.

Estimated time of resolution : Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 43
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Paddington - NSW

Post by IsuruB » Sun Nov 04, 2018 9:00 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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