Unplanned ADSL Network Outage - Nimbin , NSW

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stevecJ
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Posts: 1031
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Unplanned ADSL Network Outage - Nimbin , NSW

Post by stevecJ » Fri Nov 30, 2018 12:14 pm

Event Notification

Location Affected: Nimbin, NSW

Event Start Time: 28/11/2018

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connection issues.

Root cause: Still being investigated by the supplier technicians.

Estimated Resolution: No Estimated Time of Resolution provided by the supplier at this stage

Exetel do apologize for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Dushyanthan
Exetel Staff
Posts: 23
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Nimbin , NSW

Post by Dushyanthan » Fri Nov 30, 2018 9:56 pm

Update.

Outage is still ongoing.

The Wholesale Supplier is unable to provide an Estimated Time of Resolution at this stage.

Sorry for the inconvenience caused.

rehanj
Exetel Staff
Posts: 349
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Nimbin , NSW

Post by rehanj » Sat Dec 01, 2018 8:58 am

Update.

Outage is still ongoing.

The Wholesale Supplier has provided an Estimated Time of Resolution as 3rd December 2018, before 19:00 AEST.

Exetel sincerely apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 90
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Nimbin , NSW

Post by IsuruB » Sun Dec 02, 2018 2:16 pm

Update:

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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