Unplanned Fibre Network Outage - Jackass Flat and Eaglehawk, VIC

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himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Unplanned Fibre Network Outage - Jackass Flat and Eaglehawk, VIC

Post by himarshaj » Sun Feb 10, 2019 1:13 pm

Event Notification

Location Affected : Jackass Flat and Eaglehawk, VIC

Start time of event : Sun, 10. February 2019

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration : The supplier is unable to provide an Estimated Time of Restoration at this stage

Root cause : The root cause is unknown at this stage

Exetel apologizes for any inconvenience this may have caused

rasikak
Exetel Staff
Posts: 220
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Jackass Flat and Eaglehawk, VIC

Post by rasikak » Sun Feb 10, 2019 7:30 pm

Update

The wholesale supplier has advised that the technicians have found the issue and they are currently working on rectifying the issue.

They have provided an Estimated restoration time as 22.00 AEST.

himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned Fibre Network Outage - Jackass Flat and Eaglehawk, VIC

Post by himarshaj » Sun Feb 10, 2019 10:05 pm

Update

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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