Planned Network Maintenance - Fibre - Multiple Suburbs, VIC

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judep
Exetel Staff
Posts: 358
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Planned Network Maintenance - Fibre - Multiple Suburbs, VIC

Post by judep » Wed Mar 27, 2019 9:35 am

Event Notification

Locations Affected: Craigieburn, Trillium, Armstrong Creek, Ashbury, Sanctuary, Valley Park, Waterford Melton, Atherstone, Maplewood in VICTORIA

Products Impacted : Fibre

Event Start Time: 28/03/2019 00:00 AM AEDT

Estimated Resolution : 28/03/2019 07:00 AM AEDT

Root cause : Urgent maintenance carried out by our backhaul providers within the above stated areas

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 358
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Planned Network Maintenance - Fibre - Multiple Suburbs, VIC

Post by judep » Thu Mar 28, 2019 9:28 am

Update:

The planned maintenance estimated time of resolution has elapsed

Most of the services are now online however we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 358
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Planned Network Maintenance - Fibre - Multiple Suburbs, VIC

Post by judep » Wed Apr 10, 2019 5:30 pm

Update:

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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