Unplanned Fibre Network Outage - Peakhurst and surrounding suburbs, NSW

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nilushid
Exetel Staff
Posts: 714
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Peakhurst and surrounding suburbs, NSW

Post by nilushid » Fri Aug 09, 2019 9:25 pm

Event Notification

Locations Affected : Peakhurst and surrounding suburbs, NSW

Products Impacted : Fibre (Fibre to the Curb - FTTC)

Supplier: Optus NBN

Event Start Time: 09/08/2019

Estimated Resolution : We are unable to provide exact time of restoration date at this stage

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience through put issues (Slow speed during evening).

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 520
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Performance Issue - Peakhurst and surrounding suburbs, NSW

Post by judep » Sat Aug 10, 2019 2:52 pm

Update:

Kindly be advised that the network performance issue is still being investigated

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

rasikak
Exetel Staff
Posts: 264
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Peakhurst and surrounding suburbs, NSW

Post by rasikak » Sat Aug 10, 2019 10:56 pm

Update:

Kindly be advised that the network performance issue is still being investigated

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

nilushid
Exetel Staff
Posts: 714
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Peakhurst and surrounding suburbs, NSW

Post by nilushid » Sun Aug 11, 2019 9:44 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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