Possible Fibre Network Outage - Suburb - HIGHETT, VIC

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Dushyanthan
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Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Possible Fibre Network Outage - Suburb - HIGHETT, VIC

Post by Dushyanthan » Sun Sep 15, 2019 6:00 pm

Event Notification

Locations Affected : HIGHETT, VIC

Products Impacted : Fibre

Supplier : The wholesale supplier for the impacted services is Opticomm

Event Start Time : 15/09/2019, 17:30 AEST

Estimated Time of Resolution (ETR) : The ETR is unfortunately unavailable at this stage

Root cause : The root cause is unfortunately unavailable at this stage

Additional Information : Most customers in the above mentioned area may experience service Drop Outs or a total loss of connectivity

Exetel apologizes for any inconvenience this may have caused

IsuruB
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Posts: 282
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned Fibre Network Outage - Suburb - HIGHETT, VIC

Post by IsuruB » Mon Sep 16, 2019 9:05 am

Update:

The Wholesale Supplier advises that a fix has been applied, and we are able to see the reported services currently online.

Kindly powercycle your modem/router and check if issues persist.

Exetel apologizes for the inconvenience caused.

kavindip
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Posts: 123
Joined: Wed Nov 07, 2018 6:05 pm

Re: Possible Fibre Network Outage - Suburb - HIGHETT, VIC

Post by kavindip » Wed Sep 18, 2019 10:43 pm

Update:

Our supplier advises that the outage is restored.

Kindly restart your modem/router and check if any issues persist.

Exetel apologizes for the inconvenience caused.

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