Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC

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Dushyanthan
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Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC

Post by Dushyanthan » Sun Sep 29, 2019 7:03 pm

Event Notification

Locations Affected : Multiple Suburbs (South Coogee, Carnes Hill, Pyrmont), VIC

Products Impacted : ADSL, Fibre

Event Start Time : 29/06/2019

Estimated Resolution : 01/10/2019 19:00:00 AEST

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience a loss of connectivity

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC

Post by Dushyanthan » Sun Sep 29, 2019 10:14 pm

Update:

Our supplier advises the outage is ongoing and estimated resolution is set to on or before 01/10/2019 19:00:00 AEST

Exetel apologizes for the inconvenience caused.

judep
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Posts: 394
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC

Post by judep » Mon Sep 30, 2019 8:58 am

Update:

Our supplier advises the outage is ongoing and estimated resolution is set to on or before 01/10/2019 19:00:00 AEST

Exetel apologizes for the inconvenience caused.

kavindip
Exetel Staff
Posts: 123
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC

Post by kavindip » Mon Sep 30, 2019 10:17 pm

Update:

Our supplier advises the outage is restored.

Please power cycle your modem/router if any issues persist.

Exetel apologizes for the inconvenience caused.

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