Planned Fibre Network Maintenance - Cairnlea and Pakenham, VIC

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judep
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Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Planned Fibre Network Maintenance - Cairnlea and Pakenham, VIC

Post by judep » Thu Oct 24, 2019 9:57 am

Event Notification

Locations Affected : 93 Furlong Road, Cairnlea VIC 3023 and in Pakenham,VIC

Products Impacted : Fibre

Supplier : OPENetworks

Event Start Time : 27/10/2019, 01.00 a.m. AEDT

Estimated Time of Resolution : 27/10/2019, 04:00 a.m. AEDT

Root cause : Planned Maintenance.

Additional Information : Please be advised an upstream provider has scheduled maintenance which may affect Broadband Data & Voice services for a up to 3 hours.

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 461
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Planned Fibre Network Maintenance - Cairnlea and Pakenham, VIC

Post by judep » Sun Oct 27, 2019 11:18 pm

Update:

The planned maintenance estimated time of resolution has elapsed

we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Planned Fibre Network Maintenance - Cairnlea and Pakenham, VIC

Post by IsuruB » Mon Oct 28, 2019 8:50 am

Update:

The outage has been marked as cleared by the Wholesale Supplier.

Kindly power cycle your modem/ router and test the service if issues still persist.

Exetel apologizes for the inconvenience caused.

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