Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs

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KasunW
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Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs

Post by KasunW » Sun Nov 24, 2019 11:28 am

Event Notification

Locations Affected : Tamworth, NSW and Surrounding Suburbs

Products Impacted : Fibre

Supplier : NBNco

Event Start Time : 24/11/2019, 09:35 a.m AEDT

Estimated Time Of Resolution (ETR): No ETR as of yet

Root cause : Still Under Investigation

Additional Information : Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

rasikak
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Location: North Sydney

Re: Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs

Post by rasikak » Sun Nov 24, 2019 7:12 pm

Our wholesale supplier has advised they are working on a fix at the moment and currently we can see the most of the services are back online.

Once it is fully restored we will notify via the same forum thread.

Exetel apologizes for any inconvenience this may have caused

judep
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Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs

Post by judep » Mon Nov 25, 2019 9:23 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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