Unplanned Fibre Network Outage - OpenNetworks - Varsity Lakes, QLD

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KasunW
Exetel Staff
Posts: 207
Joined: Fri Jun 07, 2019 6:03 pm

Unplanned Fibre Network Outage - OpenNetworks - Varsity Lakes, QLD

Post by KasunW » Tue Jul 21, 2020 2:00 pm

Event notification

Locations Affected: Varsity Lakes, QLD

Products Impacted: Fibre

Supplier: OpenNetworks

Event Start Time: 21/07/2020 13.43 AEST

Estimated Resolution: We are unable to provide an Estimated Time of Resolution at this stage.

Root cause: Still under investigation

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

LakshanD
Exetel Staff
Posts: 16
Joined: Mon May 11, 2020 10:03 pm

Re: Unplanned Fibre Network Outage - OpenNetworks - Varsity Lakes, QLD

Post by LakshanD » Tue Jul 21, 2020 8:08 pm

Update

The outage is ongoing.

Estimated Time of Resolution: Our wholesale supplier is unable to provide an Estimated Time of Restoration at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 771
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - OpenNetworks - Varsity Lakes, QLD

Post by judep » Wed Jul 22, 2020 8:49 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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