Unplanned Fibre Network Outage - Merrylands, NSW

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sheannej
Exetel Staff
Posts: 4
Joined: Mon Aug 03, 2020 12:21 pm

Unplanned Fibre Network Outage - Merrylands, NSW

Post by sheannej » Wed Sep 09, 2020 3:30 pm

Event Notification

Locations Affected: Merrylands, NSW

Products Impacted: Fiber

Supplier: LBNCo

Event Start Time: 9/09/2020 00:01 AEST

Estimated Time of Resolution (ETR): No ETR

Root cause: Still under investigation

Additional Information: Most customers in the above mentioned area may experience no service.

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 833
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Merrylands, NSW

Post by judep » Thu Sep 10, 2020 9:02 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

nuwanthaa
Exetel Staff
Posts: 57
Joined: Fri Jan 17, 2020 10:20 pm

Re: Unplanned Fibre Network Outage - Merrylands, NSW

Post by nuwanthaa » Thu Sep 10, 2020 9:21 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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