Unplanned Fibre Network Outage - Banksia Grove, WA

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judep
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Location: Sri Lanka

Unplanned Fibre Network Outage - Banksia Grove, WA

Post by judep » Mon Jan 11, 2021 12:02 pm

Event Notification

Locations Affected: Banksia Grove, WA

Products Impacted: LBNCo Fiber Services

Event Start Time: 11/01/2021, 11:00 AEDT

Estimated Time of Resolution (ETR): No ETR

Root cause: Still under investigation

Additional Information: Our wholesale supplier wishes to advise that there is an unplanned outage in Banksia Grove, WA. This is currently affecting internet and phone services and being investigated.

Exetel apologizes for any inconvenience this may have caused

nuwanthaa
Exetel Staff
Posts: 122
Joined: Fri Jan 17, 2020 10:20 pm

Re: Unplanned Fibre Network Outage - Banksia Grove, WA

Post by nuwanthaa » Mon Jan 11, 2021 9:44 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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