Unplanned Fibre Network Outage - Multiple Suburbs, WA

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nuwanthaa
Exetel Staff
Posts: 156
Joined: Fri Jan 17, 2020 10:20 pm

Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by nuwanthaa » Thu Apr 29, 2021 5:06 pm

Event Notification

Locations Affected: Multiple Suburbs, WA

Products Impacted: LBNCo Fibre Services

Event Start Time: 29/04/2021, 15:45 AEST

Estimated Time of Resolution (ETR): No ETR

Root cause: Still under investigation.

Additional Information: Exetel wishes to advise that there is a possible unplanned outage in the area affecting internet and phone services. Services appear to be back to normal but this issue has been escalated to the relevant parties for further investigation.

Exetel apologizes for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 626
Joined: Wed Nov 07, 2018 6:05 pm

Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by kavindip » Thu Apr 29, 2021 9:43 pm

Update

The possible network outage is ongoing.

We are unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 1151
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by judep » Fri Apr 30, 2021 8:56 am

Update

All affected services are stable and the connectivity has been restored.

The cause of the outage is still being investigated by Exetel core networks and the LBNCo engineers.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 1151
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by judep » Tue May 04, 2021 8:59 am

Update

All affected services are stable and the connectivity has been restored.

The cause of the outage is still being investigated by Exetel core networks and the LBNCo engineers.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 1151
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by judep » Tue May 04, 2021 1:25 pm

Update

All affected services are stable and the connectivity has been restored.

Reason for the outage - MAC flapping on the Exetel - LBNco Network.

Exetel apologizes for any inconvenience this may have caused.

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