Rejection of ADSL2+

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CLoSeR
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Post by CLoSeR » Sat Dec 15, 2007 4:12 pm

21st100 wrote:How do you know if you have been rejected or accepted..
I applied for adsl2+ with phone and i just got 1 email saying that exetel has received my application etc...in the member tools it says that the application is PENDING and the cutover date is the 20th of December...
Was i supposed to get any emails notifying me that i got accepted the approx time of activation etc etc....
The cutover date is your estimated activation date, if all goes according to schedule then your ADSL2+ should be activated on this date.

If you have a cutover date, then you can probably assume that your application has been accepted by the wholesaler
Need to log a fault ticket? Go here: https://helpdesk.exetel.com.au/

21st100
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Post by 21st100 » Sat Dec 15, 2007 4:36 pm

Hey

The thing i dont get is why does it say in the change service status page

Request Date: 2007-06-26
Current Plan Type: T 4U
Requested Plan Type: TELF

Thats the exact same plan T 4U is now TELF

I didnt request TELF...I requested INCPHONE A....

As you scroll down it then says
Your Application Status for changing to ADSL2 (Optus)
Service Number: 02XXXXXXXXX
Plan Description: INCPHONE A <-----HAd to get exetel staff to add that
....and like 10 more lines of stuff...

Why is the requested plan type not " INCPHONEA".....the TELF confuses ppl..
Exetel have said its all correct and the application will go though fine but....it causes confusion...

Klaas
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Post by Klaas » Sat Dec 15, 2007 5:40 pm

Having just applied today to change from ADSL1 to an INCPHONE plan, I can confirm that there is a problem with the details listed in the status page:
Your Application Status for changing plan
Service Number: 02xxxxxxxx
Request Date: 2007-07-03
Current Plan Type: T 10U
Requested Plan Type: TELN
Effective Date: 2007-08-01
Changing Status: ACTIVE

Your Application Status for changing to ADSL2 (Optus)
Service Number: 02xxxxxxxx
Plan Description: INCPHONE B
etc
The first section appears to refer to an earlier status change, which in this case occured in July 2007. The second section has all the right information for the change I requested today.

I'll see if I can get someone to have a look at it.
Last edited by Klaas on Sat Dec 15, 2007 9:36 pm, edited 1 time in total.

CLoSeR
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Post by CLoSeR » Sat Dec 15, 2007 8:20 pm

I only applied to change to an ADSL2+ INC PHONE account on Friday, and my status looks fine.

However, im only looking at the changed service status link in the User Facilities.

Can I confirm your both looking in the same section?
Need to log a fault ticket? Go here: https://helpdesk.exetel.com.au/

21st100
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Post by 21st100 » Sat Dec 15, 2007 9:28 pm

Yep we are looking at the changes status tab in the user facilities..
I think Klass is correct in saying the above box is an older change..
Still when i applied for adsl2+ the "plan description", was blank and i has 2 email exetel to add it....

Regarding the Cordless phone question..does it make any difference if u have a cordless phone opposed 2 a wired one...Oh well..
Hopefully you guys will get your Connections before christmas as work slows down alot during this period..
Last edited by 21st100 on Sat Dec 15, 2007 9:40 pm, edited 1 time in total.

Klaas
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Post by Klaas » Sat Dec 15, 2007 9:35 pm

Yup - "Change Service Status"

Screenshot here.

(Cutover date 31st - woo-hoo!)

21st100
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Post by 21st100 » Sat Dec 15, 2007 9:41 pm

haha 31st...Ending 2007 on a high i guess
i get activated on the 20th...cant wait...
Damn HSC UAIs come out that day to spoil my day..
read my previous post abt cordless phones..u kno anything abt them and adsl2+
Last edited by 21st100 on Sat Dec 15, 2007 9:44 pm, edited 1 time in total.

CLoSeR
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Post by CLoSeR » Sat Dec 15, 2007 9:43 pm

Klaas wrote:Yup - "Change Service Status"

Screenshot here.

(Cutover date 31st - woo-hoo!)
Klass,

Yeah, my screen is the same as yours except without the initial changed service section. My ADSL at my new location was only activated a few months back and I've never made any previous plan changes.

I suspect there are no issues, as we both have cutover dates. Mine is also showing a cutover date of the 31st.
Need to log a fault ticket? Go here: https://helpdesk.exetel.com.au/

Klaas
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Post by Klaas » Sat Dec 15, 2007 9:45 pm

I think it's just some code that is bringing up data from the last plan change - as you say, it's not really an issue, just causing some confusion.

CoreyPlover
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Post by CoreyPlover » Sun Dec 16, 2007 1:09 am

21st100 wrote:does it make any difference if u have a cordless phone opposed 2 a wired one
Can't see why it would. The cordless phone would operate in a completely identical manner to any wired phone. One thing to be aware of though is that cordless phones can introduce more feedback and noise into the phone lines so just make sure you have good filters in place.

21st100
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Post by 21st100 » Mon Dec 17, 2007 10:07 pm

Filters are essential in any situation...the only thing i would think a cordless phone would cause interference with is a Wireless Router...and the chances of that even happening are pretty low..
Dont know the relevance of the question lol...
OH well....

Klaas
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Post by Klaas » Tue Dec 18, 2007 9:48 am

I vaguely recall in the early days of ADSL, there was a model of cordless phone (I think it was a Panasonic analogue model) that caused EMI in the phone lead connected to it, or something like that, which degraded the ADSL signal.

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