YELLOW Traffic Control Group

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royale
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YELLOW Traffic Control Group

Post by royale » Fri Nov 16, 2007 3:28 pm

Hello Exetel,

I have read other threads that discuss the control groups but none of the posts answer my query. Given that the 1st of November has now passed that would indicate that the offpeak period is now 48gb. I have so far been under the impression that the yellow group was restricted in this period. So far I have only just exceeded 40gb (November) and assumed that I would have fallen under the green control group, whereas if i'd exceeded 48gb I would understand the restriction be in place. The previous month I was also under the 40gb allocation.

Could you shed some light on the situation?

Thanks in advance

Royale

royale
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Post by royale » Fri Nov 16, 2007 5:58 pm

At this stage I will assume that the Exetel website/system has yet to be updated correctly to reflect the 48gb change. I will check out speeds again tonight to determine if I have being shaped at all.

Klaas
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Post by Klaas » Fri Nov 16, 2007 7:30 pm

royale wrote:At this stage I will assume that the Exetel website/system has yet to be updated correctly to reflect the 48gb change. I will check out speeds again tonight to determine if I have being shaped at all.
If you are in a control group of any sort, it will say so when you log into your user facilities to check your usage.

royale
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Post by royale » Fri Nov 16, 2007 7:37 pm

Yes, well that I understand. But not what I was posting about.

I don't believe that I should be is the point I am trying to make. I have not downloaded over 48gb offpeak this month yet the user facilities says I am in the YELLOW POOL.

I feel Exetel have yet to update their system to reflect the correct details, ie: from 40gb last month to 48gb this month. Hope that is clearer, otherwise there are people that are now being pooled (that have already past 40gb offpeak this month) which shouldn't be.

Strat
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Joined: Sat Mar 31, 2007 12:32 pm

Post by Strat » Sun Nov 18, 2007 3:36 pm

You are not alone mate. I have the same issue. I posted in this thread

http://forum.exetel.com.au/viewtopic.ph ... 963#187963

Gidget
Volunteer Site Admin
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Post by Gidget » Mon Nov 19, 2007 11:42 am

I have alerted Exetel to this issue and it will be corrected soon.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

David_h
Exetel Staff
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Post by David_h » Mon Nov 19, 2007 11:45 am

In response, to this, we're currently looking into this. A few customers have emailed through, those that did have been informed we're looking into it.

I apologise for not letting you all know we were investigating sooner, though I'd hoped to have more concrete information before I posted on this issue.
-David

royale
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Post by royale » Mon Nov 19, 2007 3:26 pm

David_h wrote:In response, to this, we're currently looking into this. A few customers have emailed through, those that did have been informed we're looking into it.

I apologise for not letting you all know we were investigating sooner, though I'd hoped to have more concrete information before I posted on this issue.
Thanks, all appears to be resolved now, well at least for me. Appreciated.

yasak
Posts: 14
Joined: Thu Jul 28, 2005 12:00 am

Post by yasak » Mon Nov 19, 2007 7:13 pm

yes it seems it is fixed now...
but i guess we need to wait until 12pm tonite to see the speeds...

cheers

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