Changing from AAPT ADSL1+Phone to Exetel ADSL2+Phone (Optus)

Old, inactive threads
Post Reply
netsurfer
Posts: 30
Joined: Mon Dec 03, 2007 9:09 pm
Location: St Marys, NSW

Changing from AAPT ADSL1+Phone to Exetel ADSL2+Phone (Optus)

Post by netsurfer » Mon Dec 03, 2007 9:22 pm

Hi...

I currently have ADSL1+Phone from AAPT and I ordered ADSL2+Phone (Optus) service from Exetel. Do I need to tell AAPT to cancel my service? and will there be a long disruption to my internet service?

Thank you.

CLoSeR
Posts: 858
Joined: Fri Jun 11, 2004 1:49 pm
Location: West Ryde, NSW
Contact:

Re: Changing from AAPT ADSL1+Phone to Exetel ADSL2+Phone (Op

Post by CLoSeR » Mon Dec 03, 2007 10:24 pm

netsurfer wrote:Hi...

I currently have ADSL1+Phone from AAPT and I ordered ADSL2+Phone (Optus) service from Exetel. Do I need to tell AAPT to cancel my service? and will there be a long disruption to my internet service?

Thank you.
No, all you need to do is apply. If your application is successful you will be provided with an estimated cutover date. On this day your connection will be switched to Exetel.
Need to log a fault ticket? Go here: https://helpdesk.exetel.com.au/

netsurfer
Posts: 30
Joined: Mon Dec 03, 2007 9:09 pm
Location: St Marys, NSW

Post by netsurfer » Mon Dec 03, 2007 11:02 pm

Hi...

Thank you for your prompt reply.

I have already applied.

However, there is another issue. In my application, I specified AAPT as my old ISP and gave my account number with them. Today, I discovered that my account number with AAPT has changed as part of their upgrading of their system.

Do you need the new number or is the old account number fine? and how to pass it to you?

Thank you.

JamesR
Posts: 424
Joined: Sun May 06, 2007 10:20 am

Post by JamesR » Tue Dec 04, 2007 7:29 am

While it should be OK, you should let the Provisioning department know that it has changed by emailing provisioning@exetel.com.au

That way everything can move a bit more swiftly.
Regards,

JamesR
Customer since 2005

netsurfer
Posts: 30
Joined: Mon Dec 03, 2007 9:09 pm
Location: St Marys, NSW

Post by netsurfer » Tue Dec 04, 2007 8:52 am

Thank you a lot!

Post Reply