Unbelievable slow speed during the off peak time !!!HELP

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Maz
Posts: 55
Joined: Sun Feb 03, 2008 12:30 pm
Location: Taringa, Brisbane

Post by Maz » Tue Feb 19, 2008 1:12 am

I guess that answers that question then.

Image

This is for ADSL2+ with a downstream line sync of 17004 Kbps.
Am I to understand that this is normal / as good as it gets?
I'll also post a new speed test tomorrow in on-peak time.
Maz

Pyroteq
Posts: 29
Joined: Thu Mar 11, 2004 1:18 pm
Location: (Cromer) Dee Why, Sydney
Contact:

Post by Pyroteq » Tue Feb 19, 2008 1:24 am

James wrote:Speeds seem fine to me; Image
I can invite you to my house and you can try playing games or watching videos off YouTube after midnight and then tell me my connection "seems fine".

Maz
Posts: 55
Joined: Sun Feb 03, 2008 12:30 pm
Location: Taringa, Brisbane

Post by Maz » Tue Feb 19, 2008 6:24 pm

Sorry everyone. Almost forgot. Here is today's test...

Image

Would anyone like me to do another test in 6 hours to prove the point or is this sufficient?
Maz

Impact
Posts: 42
Joined: Sat Sep 30, 2006 9:47 pm

Post by Impact » Tue Feb 19, 2008 7:03 pm

just a quick question any plays games like Bf2? CS 1.6/Source , COD4 and so on get crappy ping?

i get 50-60s in cs with sometimes 0-10 loss and horrifying 80-100 in COD4
when i use to get 20-40 max for 1.6 and 50-70 in cod :( it could just be ADSL2 but im pretty sure i got lower den 50-60s mayb 30-40 would be nice lol

oh yes and back on topic horrible speeds off peak gaming with heaps of losses and really really slow browsing

but nothing we can do about it now just hope exetel fixes whateva the problem is

thepigs2
Posts: 82
Joined: Mon Nov 01, 2004 11:40 am
Location: ACT

Post by thepigs2 » Tue Feb 19, 2008 9:56 pm

Exetel, do you guys shape uploads from customers? I imagaine backhaul bandwidth is assymmetricly provisioned so uploads might be affecting download speed in congested exchanges??

adrian75
Posts: 55
Joined: Sat Nov 17, 2007 2:08 am
Location: glebe Xchange

Post by adrian75 » Sun Feb 24, 2008 1:12 am

Just wanna prove to James that there is nothing wrong with Exetel's services:

Image

I can't even complete the Oz Broadband Speed Test for Exetel mirror. Just stops 1/4 of the way!

Oh wait here it is :

[`[*Test Results from <a href="http://www.ozspeedtest.com">Oz Broadband Speed Test</a>*]`]
[(----------------------------------
Test run on [*24/02/2008*] @ [*01:10 AM*]

Mirror: [*Exetel*]
Data: [*3 MB*]
Test Time: [*372.03 secs*]

Your line speed is [*66 kbps*] (0.07 Mbps).
Your download speed is [*8 KB/s*] (0.01 MB/s). )]

BTW Checked both MRTG graphs for ADSL2+ Optus(450Mbps) and Combined graph to/from internet are totally FLAT OUT !

There's nothing wrong with my equipment/line as i was getting 3-4 Mbps in the afternoon.

Current Modem Stats @110am :

Line Mode ADSL2 Line State Show Time
Line Power State L0 Line Up Time 00:00:20:24
Line Coding Trellis On Line Up Count 1

Statistics Downstream Upstream
Line Rate 6472 Kbps 714 Kbps
Attainable Line Rate 6396 Kbps 824 Kbps
Noise Margin 12.1 dB 14.0 dB
Line Attenuation 41.5 dB 24.4 dB
Output Power 10.2 dBm 12.8 dBm

ADSL2??At this rate I better go back to dial up!

Forky
Posts: 53
Joined: Thu May 03, 2007 4:43 pm
Location: Newcastle

Post by Forky » Sun Feb 24, 2008 2:24 am

Day Test..

All tests where run while the modem was isolated.
Synced @ 791/15,442kbps

-------------------------------------------------
Test run on 21/02/2008 @ 05:32 PM

Mirror: Exetel
Data: 9 MB
Test Time: 11.5 secs

Your line speed is 6.57 Mbps (6573 kbps).
Your download speed is 822 KB/s (0.8 MB/s).

Note: i also downloaded a 60meg file (in 10 threads) from ausgamers.com and reached about the same speed.. Ausgamers has always maxed my connection with even a single thread.

-------------------------------------------------
1 1 ms 1 ms 1 ms home.gateway [192.168.1.254]
2 10 ms 9 ms 10 ms 193.1.233.220.exetel.com.au [220.233.1.193]
3 9 ms 10 ms 11 ms 241.0.233.220.exetel.com.au [220.233.0.241]
4 9 ms 9 ms 9 ms 10.0.1.1
5 10 ms 10 ms 9 ms 38.2.233.220.exetel.com.au [220.233.2.38]
6 9 ms 9 ms 9 ms 359-ge-0-0-0.GW5.SYD2.ALTER.NET [203.166.92.57]
7 9 ms 10 ms 9 ms 0.so-0-2-0.XT2.SYD2.ALTER.NET [210.80.33.193]
8 9 ms 9 ms 9 ms 210.80.34.189
9 9 ms 9 ms 9 ms so-7-0-0.BR2.SYD2.ALTER.NET [210.80.33.238]
10 9 ms 10 ms 9 ms FastEthernet2-2.ken17.Sydney.telstra.net [139.130.4.185]
11 11 ms 10 ms 10 ms TenGigabitEthernet8-1.pit1.Sydney.telstra.net [203.50.20.39]
12 10 ms 10 ms 10 ms pitt-tcom-r01 [139.130.185.254]
13 10 ms 10 ms 9 ms 144.135.19.84
14 11 ms 10 ms 10 ms 144.135.19.10

-------------------------------------------------

Pinging 220.233.0.50 with 32 bytes of data:

Reply from 220.233.0.50: bytes=32 time=9ms TTL=60
Reply from 220.233.0.50: bytes=32 time=9ms TTL=60
Reply from 220.233.0.50: bytes=32 time=8ms TTL=60
Reply from 220.233.0.50: bytes=32 time=9ms TTL=60

Ping statistics for 220.233.0.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 9ms, Average = 8ms

_________________________________________________________

Off peak Test.

No traffic on my connection except the test.. (haven't isolated modem as I've already proven there is no problem with that... I guess, even though peak speeds are 1/2 what they used to be for me..)


Image

Still no problem?

P.S Its a fair bit better then 12-1am tests... But i got home from work late.. So missed the horribly congested period.

Tox
Posts: 16
Joined: Mon Jul 10, 2006 10:12 pm
Location: Newcastle

Post by Tox » Sun Feb 24, 2008 2:34 am

Please fix the problem we are all having !!!

My normal peak speed is 900 - 1000 KB/sec :D

My off-peak speed is 20 - 100 KB/sec :evil:

Obviously something has changed this year because my off-peak speed was fine up until this year(maybe a little slower than peak speeds)

James's comment that "Speeds seem fine to me" is not going to help fix the problem !!!

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Post by CoreyPlover » Sun Feb 24, 2008 3:03 am

I think everybody needs to realise just how futile it is posting speed test after speed test when clearly the issue is known to Exetel. Whether 100 users, or 101 users complain about slow post-midnight speeds is not going to change Exetel's actions. They will already know about the slow speed faults that have been posted on these forums and they will already be taking action in resolving them as best they can. Everybody also needs to realise that there is the possibility that such resolution is outside Exetel's control.

Almost everybody admits that their speeds during peak times are adequate or even close to perfect, so for those complaining about slow speeds during a small interval of time after midnight you should try to put things in context and realise that you are getting great service during most of the day and sub-standard service for an interval after midnight. If this issue were affecting me, it would average out to still be an adequate service.

So why can't everybody just agree to a fair middle ground and instead of claiming that "Exetel's services are terrible" and Exetel staff claiming "there's no problem" recognise the issues for what they are: Great service most of the time, sub-standard or poor some of the time, but on average pretty good and in most instances able to be worked around until they are resolved?

Tox
Posts: 16
Joined: Mon Jul 10, 2006 10:12 pm
Location: Newcastle

Post by Tox » Sun Feb 24, 2008 3:41 am

CoreyPlover wrote:I think everybody needs to realise just how futile it is posting speed test after speed test when clearly the issue is known to Exetel.
The issue may be known to Exetel but comments like "Speed seems fine to me" by Exetel Staff makes you think that they are not even looking into it.

And the whole point of the Help Forum is to post questions/complaints so please stop telling people to just accept the problem especially when you seem to be a lucky one that doesn't have the problem the rest of us are having.

wolfhunter2
Posts: 20
Joined: Wed May 10, 2006 8:34 am

Post by wolfhunter2 » Sun Feb 24, 2008 9:45 am

Everyone i know who is with exetel (adsl 2+) experiences really really slow speeds in the mornings (12 am - 12pm), why are we forced with price increases with the quality of speed decreasing steadily?

Todays speed tests:
[`[*Test Results from <a href="http://www.ozspeedtest.com">Oz Broadband Speed Test</a>*]`]
[(----------------------------------
Test run on [*24/02/2008*] @ [*09:39 AM*]

Mirror: [*Exetel*]
Data: [*3 MB*]
Test Time: [*32.49 secs*]

Your line speed is [*754 kbps*] (0.75 Mbps).
Your download speed is [*94 KB/s*] (0.09 MB/s). )]

AND

Your current bandwidth reading is:
556.70kbps
which means you can download at 69.59 KB/sec. from our servers.

THAT IS ROUGHLY 2.5% OF THE THEORETICAL 24 Mb\sec expected

adrian75
Posts: 55
Joined: Sat Nov 17, 2007 2:08 am
Location: glebe Xchange

Post by adrian75 » Sun Feb 24, 2008 11:09 am

CoreyPlover I'm not talking abt a "short" interval after midnight. This is a test done at 1103AM(check previous post) :

[`[*Test Results from <a href="http://www.ozspeedtest.com">Oz Broadband Speed Test</a>*]`]
[(----------------------------------
Test run on [*24/02/2008*] @ [*11:01 AM*]

Mirror: [*Exetel*]
Data: [*3 MB*]
Test Time: [*40.72 secs*]

Your line speed is [*602 kbps*] (0.6 Mbps).
Your download speed is [*75 KB/s*] (0.07 MB/s). )]

Downloading 2 files from Exetel mirror simultaneously gives me around 80KB each = 160KB.

This has been going on 12AM till now! So we are talking abt 12 hrs out of 24.

Thank you

3lusiv3
Posts: 168
Joined: Mon Jan 07, 2008 9:42 pm
Location: Parramatta, NSW

Post by 3lusiv3 » Sun Feb 24, 2008 11:35 am

adrian75 wrote: This has been going on 12AM till now! So we are talking abt 12 hrs out of 24.
Exactly. Half my internet time is way too slow. The exetel staff on the forum are trying to be helpful by asking to isolate the line, run speed tests off the exetel speed test, check modem config, etc, but that doesn't help because the problem is obviously not in our home. I'd like the staff to tell us they know there is a problem and that something is going to be done to fix it. I'm one month into a 12 month contract as it is I woudn't recommend exetel to anybody if it isn't possible to watch youtube videos without waiting for them to download first.

As for the problem being out of exetels control, that is not true because exetel are paying their providers to provide a service so exetel should be telling them that there is a problem and to get it fixed quickly.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Post by CoreyPlover » Sun Feb 24, 2008 4:25 pm

Tox wrote:So please stop telling people to just accept the problem
I'm not saying to "just accept the problem". I'm saying to not bombard this thread with redundant speed tests, that's all.
3lusiv3 wrote:As for the problem being out of exetels control, that is not true because exetel are paying their providers to provide a service so exetel should be telling them that there is a problem and to get it fixed quickly.
Neither you nor I work for Exetel so we cannot comment on the fault resolution processes they have available to them. But one comment ForumAdmin made a while ago was that if it is a backhaul issue, then it is out of Exetel's control, and Exetel can neither diagnose it, nor demand a resolution:
ForumAdmin wrote:However no carrier will ever say that they have contention and there is no way that Exetel can 'prove' that and therefore get a resolution time for it
adrian75 wrote:CoreyPlover I'm not talking abt a "short" interval after midnight. This is a test done at 1103AM
3lusiv3 wrote:Exactly. Half my internet time is way too slow.
Your particular issues sound a little more severe than most as they last the full 12 hours of off-peak. What speeds you get during peak times?

3lusiv3
Posts: 168
Joined: Mon Jan 07, 2008 9:42 pm
Location: Parramatta, NSW

Post by 3lusiv3 » Sun Feb 24, 2008 8:06 pm

CoreyPlover wrote:Your particular issues sound a little more severe than most as they last the full 12 hours of off-peak. What speeds you get during peak times?
My current bandwidth test from the exetel test server is 6 Mbps. Pretty good. There's no problem with my connection, just really bad speeds usually at off peak times.

Edit: changed test result to 6 Mbps.

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