WOW still unplayable through Exetel

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Western
Posts: 20
Joined: Mon Jan 14, 2008 1:19 pm
Location: Aus

Post by Western » Thu Feb 07, 2008 2:57 pm

well start calling cauz i cant log into wow again.. can we get some news on the problem please and try to get it fixed fast this time? plz

trissy
Posts: 46
Joined: Tue Aug 07, 2007 11:01 pm
Location: Newcastle, NSW

Post by trissy » Thu Feb 07, 2008 3:08 pm

you will notice that the optus link has dropped again, same problems as monday night, which would explain the problems occuring from 1430 onwards.
Tristan.

boggles
Posts: 2
Joined: Tue Feb 05, 2008 10:05 am
Location: Sydney

Post by boggles » Thu Feb 07, 2008 3:09 pm

Having the same problems... Can't login to MSN or AIM... AGAIN.

Western
Posts: 20
Joined: Mon Jan 14, 2008 1:19 pm
Location: Aus

Post by Western » Thu Feb 07, 2008 3:10 pm

i thought that would be the problem this issue needs to be sorted out as it is costing me money, paying for internet that does not work for what i want it to do and also loss of game time in WoW and game time is not cheep.


It seems to be that every time it rains....system crash
Last edited by Western on Thu Feb 07, 2008 3:11 pm, edited 1 time in total.

Cexitime
Posts: 56
Joined: Sun Nov 11, 2007 10:14 am
Location: Wilton, NSW, Australia, Earth, Solar System.

Post by Cexitime » Thu Feb 07, 2008 3:10 pm

Yep same

IRC, MSN, Skype, WoW, Gtalk.

All dropping.

Western
Posts: 20
Joined: Mon Jan 14, 2008 1:19 pm
Location: Aus

Post by Western » Thu Feb 07, 2008 3:17 pm

i cant change my ISP :( im stuck with this constant drops my dad has used the email addresses for his business and printed up all his cards n stuff, cost him over a grand so this isseu realy needs to be resolved for all the paying customers
Last edited by Western on Thu Feb 07, 2008 3:18 pm, edited 1 time in total.

madar
Posts: 5
Joined: Tue Feb 05, 2008 9:35 am
Location: NSW

Post by madar » Thu Feb 07, 2008 3:18 pm

What the hell Exetel?
Second time this has happened in under a few days, what am i paying for?

WMA
Posts: 51
Joined: Fri Jun 29, 2007 10:52 pm
Location: Sydney, Australia

Post by WMA » Thu Feb 07, 2008 3:25 pm

I love how if Exetel staff think they're in the right or its a customer issue, they're no more than 5 minutes to jump in and carry on with "Not an exetel issue, have you tried doing this/this/this" - yet when multiple people chime up with an issue they're oddly silent and not to be found.

boggles
Posts: 2
Joined: Tue Feb 05, 2008 10:05 am
Location: Sydney

Post by boggles » Thu Feb 07, 2008 3:30 pm

I love how if Exetel staff think they're in the right or its a customer issue, they're no more than 5 minutes to jump in and carry on with "Not an exetel issue, have you tried doing this/this/this" - yet when multiple people chime up with an issue they're oddly silent and not to be found.
Yeah tell me about it. When this happened a few days ago, and clearly many people were complaining about it the technical support emails i received said: "power cycle your modem, or try a different modem" (i don't have spare adsl modems under my bed!)
and..
"could be a virus" - nope, i use a mac :)

Totally unhelpful.

trissy
Posts: 46
Joined: Tue Aug 07, 2007 11:01 pm
Location: Newcastle, NSW

Post by trissy » Thu Feb 07, 2008 4:05 pm

the problem has been resolved.
Tristan.

dogwomble
Posts: 375
Joined: Sat Mar 17, 2007 12:21 am

Post by dogwomble » Thu Feb 07, 2008 5:29 pm

boggles wrote:"could be a virus" - nope, i use a mac :)
Aaah, but if you had any sense, you would start seeing things differently if I were to point you to things like this from an antivirus vendor or this site dedicated to nothing but malware and viruses that affect Mac's.

It may not be as prevalent as in the Windows world, but you're lulling yourself into a false sense of security if you think it'll never happen ;)

gabriel2551
Posts: 21
Joined: Thu Nov 15, 2007 9:58 am
Location: Tura Beach

packet loss and lag ?

Post by gabriel2551 » Sun Feb 10, 2008 1:57 pm

Tracing route to us.logon.worldofwacraft.com [216.52.184.243]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms home.gateway [192.168.1.254]
2 39 ms 38 ms 38 ms 1.1.233.220.exetel.com.au [220.233.1.1]
3 38 ms 38 ms 38 ms 61.1.96.58.exetel.com.au [58.96.1.61]
4 39 ms 39 ms 39 ms 1.4.96.58.exetel.com.au [58.96.4.1]
5 39 ms 58 ms 40 ms 252.0.233.220.exetel.com.au [220.233.0.252]
6 39 ms 39 ms * 38.2.233.220.exetel.com.au [220.233.2.38]
7 40 ms 40 ms 38 ms 359-ge-0-0-0.GW5.SYD2.ALTER.NET [203.166.92.57]38

8 40 ms 39 ms 39 ms 0.so-6-2-0.XT1.SYD2.ALTER.NET [210.80.38.221]
9 190 ms 191 ms 189 ms 0.so-4-3-0.IR1.LAX12.ALTER.NET [210.80.50.249]
10 189 ms 189 ms 188 ms 0.so-5-0-0.IL1.LAX9.ALTER.NET [152.63.48.65]
11 223 ms 222 ms 222 ms 0.so-4-0-0.XL3.DFW13.ALTER.NET [152.63.101.197]

12 222 ms 223 ms 222 ms 0.so-6-0-0.GW3.DFW13.ALTER.NET [152.63.100.73]
13 222 ms 222 ms 222 ms internapGIGE1-gw.customer.alter.net [65.208.15.2
30]
14 224 ms 221 ms 222 ms border2.ge2-1-bbnet2.ext1a.dal.pnap.net [216.52.
191.85]




|--|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| home.gateway - 0 | 19 | 19 | 0 | 0 | 0 | 0 |
| 1.1.233.220.exetel.com.au - 0 | 19 | 19 | 31 | 42 | 63 | 31 |
| 61.1.96.58.exetel.com.au - 0 | 19 | 19 | 31 | 45 | 78 | 31 |
| 1.4.96.58.exetel.com.au - 0 | 19 | 19 | 31 | 38 | 62 | 31 |
| 252.0.233.220.exetel.com.au - 0 | 19 | 19 | 31 | 50 | 203 | 31 |
| 38.2.233.220.exetel.com.au - 22 | 19 | 15 | 31 | 43 | 63 | 31 |
| 359-ge-0-0-0.GW5.SYD2.ALTER.NET - 0 | 19 | 19 | 31 | 46 | 78 | 31 |
| 0.so-0-2-0.XT1.SYD2.ALTER.NET - 6 | 19 | 18 | 31 | 49 | 125 | 31 |
| 0.so-1-3-0.IR1.LAX12.Alter.Net - 0 | 18 | 18 | 187 | 200 | 219 | 188 |
| 0.so-5-0-0.IL1.LAX9.ALTER.NET - 0 | 18 | 18 | 187 | 200 | 235 | 187 |
| 0.so-6-0-0.XL1.LAX15.ALTER.NET - 0 | 18 | 18 | 187 | 196 | 203 | 188 |
| 0.so-6-0-0.BR1.LAX15.ALTER.NET - 0 | 18 | 18 | 203 | 212 | 250 | 203 |
| 204.255.168.30 - 0 | 18 | 18 | 187 | 208 | 313 | 188 |
| 12.127.3.222 - 0 | 18 | 18 | 188 | 200 | 204 | 203 |
| 12.127.3.189 - 0 | 18 | 18 | 187 | 227 | 390 | 188 |
| 12.122.255.74 - 0 | 18 | 18 | 203 | 230 | 390 | 203 |
|mdf001c7613r0004-gig-12-1.lax1.attens.net - 0 | 18 | 18 | 187 | 219 | 343 | 203 |
| No response from host - 100 | 18 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )



Is there a problem on 38.2.233.220.exetel.com.au ?

ForumAdmin
Exetel Staff
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Post by ForumAdmin » Sun Feb 10, 2008 2:47 pm

I didn't know we had any IP ranges starting with 38.

I've asked a senior network engineer to reply to you.

gabriel2551
Posts: 21
Joined: Thu Nov 15, 2007 9:58 am
Location: Tura Beach

Post by gabriel2551 » Sun Feb 10, 2008 3:22 pm

Thank you for the reply

I think the address is actually 220.233.2.38 in brackets at the end

but its the one with asterix in the tracert and also where there is packet loss

NetworkAdmin
Exetel Staff
Posts: 559
Joined: Tue Jan 06, 2004 1:19 am
Contact:

Re: packet loss and lag ?

Post by NetworkAdmin » Sun Feb 10, 2008 3:36 pm

gabriel2551 wrote:Is there a problem on 38.2.233.220.exetel.com.au ?
If there was, it would be evident on subsequent traceroute hops and carried through to the destination. Since there is no incremental loss after that one hop, it can be discounted as any issue that affects traffic throughput.

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