Post
by danander11 » Fri Feb 01, 2008 7:36 pm
I guess I am of two minds about this...
The agreement that I entered in to with Exetel when I signed up for service promised unlimited downloading from 12a-12p. Now I am told that that is not the case and that I will be charged extra for any downloads above a certain amount. Wouldn't a provider assume max use during this period and plan for that?
When I was in the US, unlimited meant just that, unlimited... by speed, amount, whatever.. If a provider changed the rules in the middle of the game, THEY were held responsible.. until, of course, the contract period had expired.
There is a fundamental process that is flawed with this kind of behavior, and the acceptance of it on the part of the subscribers. But, each to their own.
I just found it funny, (in a very non-humorous way), that I would get this notice... I have had nothing but crap service since coming over to exetel from TPG. I have an 8k, 24GB peak use plan that I have never been able to use. Most of the time I am lucky to get anything over dial-up speeds... These issues never came about until I churned over to exetel..
After exchanging 7 or 8 emails with tech support, it was determined that my speeds were acceptable.. The only acceptable connect I have is to exetels speed test server, and nothing else. I have 4 months left on this plan, then I will drop it like a hot rock.
I exchange large files, (pro-tools based music, and mechanical engineering CAD files with folks from all over.. (which is why I pay for a decent speed and larger plan), but have been unable to since coming over.
For those of you that can get anywhere close to your alotted bandwidth, congrats.. for those going over, you should get it for free as I cannot get much of anything that I am paying for.
My $0.02...
Peace!