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happy to pay up :')

Posted: Sat Feb 02, 2008 8:12 am
by harrywwc
G'day,

I think this is a great idea - especially if Exetel are still making a buck out of it - I find it near impossible to comprehend how our ISP can offer excess 1GB at $3 and others are charging (what was it?) $1500/GB (IIRC) - I wonder if that is ex-GST? ;') (rhetorical question)

Anyway, I am *more* than happy to pay any excess charges. I have 2 teenage sons who are "into" games and download a new game almost every night - so at times 48GB starts to look 'not enough'. We use the 'Net Usage Item' which helps keep track of the usage, and dad (me) hassling towards the end of each month is enough (usually) to keep us near the limit.

I recall reading somewhere in these forums that if/when you exceed the 48GB o.p. the connection is throttled to 'dial-up' speeds for 'x'GB, and then after that 'x' it ramps back up and the excess charges kick in. Is this still going to be the case, or is the throttling back going to be dropped, and we move straight to 'excess charges'?

Also, (yeah, I know, why doesn't he s.t.*.u.?) is it possible to check something on my account and bypass the re-direct. i.e. some 'pre-acknowledgment' that I accept the excess charges and just let me be?

As I said, I think the excess charge is *more* than fair - I really wonder how you guys turn a profit with this pricing model, but you've been doing it for years now and it seems to work, and work well!

regards,

Harry
p.s. I appreciate the level of communication from you guys too - not too little ('tell them nothing, keep the in the dark') nor too much ('spam, spam, spammity, spam, wonderful spam, marvelous spam' - 'shut those bl**dy vikings up!') - .h

Posted: Sat Feb 02, 2008 8:26 am
by CLoSeR
Harry,

Check your contact email address, Exetel sent an email yesterday advising of the changes. Basically, your connection is blocked temporarily when you hit 48GB.

Posted: Sat Feb 02, 2008 12:16 pm
by PossiblyNotBob
I like the idea of the pre-acknowledging the limit so it doesn't get cut off

Posted: Sat Feb 02, 2008 12:30 pm
by Fungyo
Although charging $3 per gig over 48gb is acceptable, i believe this should have been the case right from the start.
To implement this now is a step backwards.

Australian broadband continues to decline.

Posted: Sat Feb 02, 2008 1:02 pm
by ajarm1
I love this plan. I don't have to worry about my downloads going over the limit when I've forgotten to monitor it.

Posted: Sat Feb 02, 2008 1:16 pm
by Ditman1
Apologies but when did the original notification come out that this was going to happen ?

I'm not fussed either way but keep all my emails from exetel and can't say I have seen it.

I have subscribed to the
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Thanks

Posted: Sat Feb 02, 2008 3:46 pm
by Edwin
tocpcs wrote:
Edwin wrote:
ForumAdmin wrote:You can restore the connection in a few seconds.
My only issue is that I run rsync backups over ssh during the night. In case I do go over 48 GB this will most likely happen when I'm deep asleep. I'd prefer if I could opt-out as I really do not care if I have to pay.

I understand this is probably to hard to implement, just thought I would ask as you previously mentioned that this could be arranged.
Move your rsync to during 'awake' hours for the next 3 months to avoid the email (or move it when you get close to the 48GB (emails beforehand will tell you)).
As you might be able to understand, I'm running the backup during the 'sleep' hours because that is when there is no one using the internet at both ends. Moving it to the 'awake' hours would either impact the network speed while people are using the internet or significantly increase the time it takes to do the rsync.

Anyway, if I hit the 48GB during the night, the rsync will just have to fail and rerun the next night.

Posted: Sat Feb 02, 2008 5:17 pm
by ForumAdmin
Ditman1 wrote:Apologies but when did the original notification come out that this was going to happen ?

I'm not fussed either way but keep all my emails from exetel and can't say I have seen it.

I have subscribed to the
Planned Maintenance (ADSL1 & ADSL2)
New Plans
New Services
Monthly News Letter

Under member facilities

Thanks
It was sent to every broadband customer's nominated email address.

Posted: Sat Feb 02, 2008 5:21 pm
by ForumAdmin
Fungyo wrote:Although charging $3 per gig over 48gb is acceptable, i believe this should have been the case right from the start.
To implement this now is a step backwards.

Australian broadband continues to decline.
"right from the start" the limit was 20 gb and the period was 1 am to 9 am.

Over three years it has been increased 7 times and is now 48 gb and the amount of time has increased from 7 hours to twelve hours.

It's difficult to see how this "has gone backwards".

Posted: Sat Feb 02, 2008 5:25 pm
by GaryG
ForumAdmin wrote:"right from the start" the limit was 20 gb and the period was 1 am to 9 am.

Over three years it has been increased 7 times and is now 48 gb and the amount of time has increased from 7 hours to twelve hours.

It's difficult to see how this "has gone backwards".
I guess the point that muddies the water for some people is that while there has always been a limit, the consequences of going over have changed from no financial impact to a clear one.

None of this bothers me, I'm just putting the argument.

Posted: Sat Feb 02, 2008 5:39 pm
by ForumAdmin
Edwin wrote:
tocpcs wrote:
Edwin wrote: My only issue is that I run rsync backups over ssh during the night. In case I do go over 48 GB this will most likely happen when I'm deep asleep. I'd prefer if I could opt-out as I really do not care if I have to pay.

I understand this is probably to hard to implement, just thought I would ask as you previously mentioned that this could be arranged.
Move your rsync to during 'awake' hours for the next 3 months to avoid the email (or move it when you get close to the 48GB (emails beforehand will tell you)).
As you might be able to understand, I'm running the backup during the 'sleep' hours because that is when there is no one using the internet at both ends. Moving it to the 'awake' hours would either impact the network speed while people are using the internet or significantly increase the time it takes to do the rsync.

Anyway, if I hit the 48GB during the night, the rsync will just have to fail and rerun the next night.
I'll see if it's possible to write an opt out optiion in the time avaialble.

Posted: Sat Feb 02, 2008 6:29 pm
by nihonjin
some people are never happy. If you offer them better value they still want to complain.

well to guote the good old exetel line if you dont like get a new isp. Im sure exetel would be happy to see any unhappy customer leave.

As for me i think exetel have always tried to offer the best value for dollar service without compromising on quality.

Thanks exetel.

ps im no fanboi just a satisfied customer.

Posted: Sat Feb 02, 2008 6:59 pm
by ForumAdmin
GaryG wrote:
ForumAdmin wrote:"right from the start" the limit was 20 gb and the period was 1 am to 9 am.

Over three years it has been increased 7 times and is now 48 gb and the amount of time has increased from 7 hours to twelve hours.

It's difficult to see how this "has gone backwards".
I guess the point that muddies the water for some people is that while there has always been a limit, the consequences of going over have changed from no financial impact to a clear one.

None of this bothers me, I'm just putting the argument.
That's true - last month it affected less than 1.0% of Exetel customers and in future I doubt it will affect more than 0.1% of Exetel customers.

As I understand the world of commerce, that means that the 'change' now made is irrelevant and, in the event that any person is really affected, then the normal ways of commerce will quickly resolve that minor and temporary dissatisfaction.

Posted: Sat Feb 02, 2008 7:12 pm
by GaryG
ForumAdmin wrote:That's true - last month it affected less than 1.0% of Exetel customers and in future I doubt it will affect more than 0.1% of Exetel customers.
That definitely places it well in context for anyone upset by the change.

I didn't get a response to my earlier post asking about the e-mail warning becoming a standard option for both peak and off peak?

Posted: Sat Feb 02, 2008 7:49 pm
by tocpcs
GaryG wrote:
ForumAdmin wrote:That's true - last month it affected less than 1.0% of Exetel customers and in future I doubt it will affect more than 0.1% of Exetel customers.
That definitely places it well in context for anyone upset by the change.

I didn't get a response to my earlier post asking about the e-mail warning becoming a standard option for both peak and off peak?
Because it could be resource intensive, unworkable, and something the majority might not be interested in (just a guess).