James wrote: CordlezToaster wrote:
It could be done and I'll ask for it to be added to the list.
Add this to the list:
Once off peak limit has been reached start to use our onpeak allowance. Once its all gone, then charge us the $3gb.
It totally defeats the purpose of on and off peak allowances.
Come on, it is obvious that is not the case.
A I previously stated. The purpose of peak and off-peak is to direct traffic to the cheaper off-peak time band. It should be up to the user if they wish to use their `expensive' quota during the `cheap' time.
As for the step backwards, I usually feel that Exetel limits its profits to give its customers the best possible deal, but there have been a few exceptions.
The move from pro-rata to multiples of $3 for excess downloads, the removal of the no-monthly-fee VOIP plan, the removal of the referrer scheme and now this. Throttling back excess users' speed at various thresholds was just fine, this is a step-backwards. And charging two excess download fees in multiples of $3 just takes the cake.
Sure, companies need to make some money to survive, but they should at least be honest about it. Back in the day, Exetel would say something like "the profit margin on X is too small for it to be viable etc". Now that they have a solid client base it sounds a lot more like "we are removing some of your benefits but we feel you are still getting a good deal, if you don't like it go somewhere else".
It is just disappointing to see that Exetel is starting to lose its original ethos.