Exetel customer help forum

If you've looked out of a window where you live recently and saw heavy rain followed by odd behaviour/no behaviour from your ADSL service you are advised that Telstra is under extreme pressure to remedy an escalating number of line and exchange faults caused by weather conditions.

The situation is explained here:

http://www.telstrawholesale.com/network ... ptions.htm

There may be delays in excess of a week in restoring some services.

There is nothing that Exetel can do other than log a line fault on your behalf with Telstra if you have lost your service.

It would be appreciated if you could content yourself with logging a line fault, getting a fault ticket number and waiting for the automated fault status updates that will be sent to your designated contact telephone number.

Repeatedly calling/emailing Exetel support is not going to achieve anything if you have an active fault ticket.

I'm locking this thread so its message doesn't get buried.

Gidget

A list of current Mass Service Disruption notifications can be viewed at http://www.telstrawholesale.com/network ... ptions.htm

The following MSD's are outstanding

NSW

MSD approved for NSW West, including all subdistricts from 31/01/2008 to 25/03/2008.
MSD approved for NSW South Coast and Illawarra, including all sub districts from 01/02/2008 to 25/03/2008.
MSD approved for NSW North Coast district including all subdistricts from 05/02/2008 to 25/03/2008
MSD approved for NSW Nova Coast Hunter district including all subdistricts from 05/02/2008 to 25/03/2008.
MSD approved for NSW New England district including all sub districts from 06/02/2008 to 25/03/2008

SYDNEY

MSD approved for Sydney North & Sydney South including all sub districts from 04/02/2008 to 25/03/2008

QLD

MSD approved for QLD South and will cover the Emerald and Longreach subdistricts only from 17/01/2008 to 18/02/2008. This is currently pending extension to 25/03
MSD approved for Charleville, Roma and St George Subdistricts from 18/01 to 18/02/2008
MSD approved for Mackay, Moranbah and Sarina subdistricts from 21/01/2008 to 15/02/2008
MSD approved for Brisbane North and Brisbane South including all sub districts from 04/02/2008 to 25/03/2008
MSD approved for the cover the Biloela, Brisbane Valley, Bundaberg, Gayndah, Gladstone, Goondiwindi, Maryborough, Miles and Toowoomba subdistricts in South Queensland district from 07/02/2008 to 25/03/2008
MSD is approved for QLD North district including all sub districts except Biloela and Gladstone from 12/02/2008 to 25/03/2008.
An MSD is pending approval for Thursday Island, Weipa, Georgetown, Charters Towers and Normanton subdistricts and is due to a tropical low and monsoon trough that occurred over the Cape York and Gulf Country on or about 09/02/2008 through to present. This has resulted in widespread flooding and road closures and the persistent low cloud cover has restricted aircraft movement in these areas.

VIC/TAS
MSD approved for VIC/ TAS including all districts from 01/02/2008 to 18/02/2008. This is currently pending extension to 25/03

SA/NT

MSD approved for SA and Adelaide from 29/01 to 18/02/2008. This is currently pending extension to 25/03
MSD is pending approval for Darwin, Top End Remote, Nhulunbuy and Alice Springs subdistricts and is due to a Monsoonal weather system that impacted the region on or about Saturday 09/02/2008 through to Tuesday 12/02/2008.

WA
MSD approved for Bunbury, Busselton, Kalgoorlie, Mandurah and Narrogin subdistricts from 16/01 to 18/02/2008. This is currently pending extension to 17/03
MSD approved for Perth including all subdistricts from 18/01/2008 to 18/02/2008. This is currently pending extension to 17/03
An MSD is pending approval for Broome and Kununurra subdistricts and is due to a tropical low pressure system and monsoon trough located over Northern WA which has resulted in extremely heavy rain, causing a number of roads being closed and restricting air travel. This as now generated into tropical Cyclone Nicholas which is expected to cross the Pilbara Coast possibly as early as Monday 18/02/2008.