I need an answer to this too. I am also churning from Letsgo. I have sent two emails to exetels residential enquiries address (one yesterday and another this morning) both remain unanswered. They don't seem too keen on new customers.kheong wrote:Sorry, I forgot to ask--to churn from Letsgo to Exetel, do I still use the "EXETEL Pty Ltd ADSL2 Residential Online Order Form"?
If yes, can I specify the change-over date to be the day before my Letsgo contract expires? How is that done in the order form? How much downtime with the phone and ADSL2 can I expect?
Here's the result of my telephone query
ADSL2 Number: xxx
Exchange Code: MKAY
Exchange Availability: YES
Exchange Capacity Reached: YES
Telephone Service Availability: Telephone Chun Service Available
ADSL2 Service Availability: Exsting ADSL2 Service
Theoretically Estimated Low Speed:
Theoretically Estimated High Speed: