wanting to change to naked adsl

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marafice
Posts: 12
Joined: Sun Mar 19, 2006 10:50 am
Location: langwarrin

wanting to change to naked adsl

Post by marafice » Mon Mar 10, 2008 1:37 pm

hi. i am currently on the rx2t plan and as it finishes at the end of the month i thought i'd change to a naked adsl plan but there are no options to do so on my member page. what is the procedure please?
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richardk
Exetel Staff
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Post by richardk » Mon Mar 10, 2008 1:52 pm

Hello,

What you would need to do is port the telephone service back to Telstra first.
Then once the line is moved back to Telstra hardware you can then apply for Naked ADSL 2+.

You need an account number to port the telephone service. So if you would like this information just send an email to telephonesupport@exetel.com.au

Thank You
Last edited by richardk on Mon Mar 10, 2008 2:31 pm, edited 1 time in total.

marafice
Posts: 12
Joined: Sun Mar 19, 2006 10:50 am
Location: langwarrin

Post by marafice » Mon Mar 10, 2008 2:19 pm

so once i've done that will i have to pay the naked adsl2 connection feee or can my account just be transferred across?
the reason i ask is, as a pensioner i have to be careful what i spend
thx

richardk
Exetel Staff
Posts: 544
Joined: Fri Jul 30, 2004 9:02 pm
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Post by richardk » Mon Mar 10, 2008 2:23 pm

Hello,

You would need to pay the activation price to connect up to Naked ADSL 2+ with EXETEL.

Thank You

marafice
Posts: 12
Joined: Sun Mar 19, 2006 10:50 am
Location: langwarrin

Post by marafice » Mon Mar 10, 2008 2:30 pm

thx richard, i'll start the ball rolling then
rgds
steve

marafice
Posts: 12
Joined: Sun Mar 19, 2006 10:50 am
Location: langwarrin

Post by marafice » Mon Mar 10, 2008 6:02 pm

richard, if i'm not using my line for phone calls at all do i still need to change back to telstra or will just cancelling my current plan do the same thing. i'm going to be using voip with the naked dsl service

marafice
Posts: 12
Joined: Sun Mar 19, 2006 10:50 am
Location: langwarrin

Post by marafice » Mon Mar 10, 2008 6:29 pm

it would appear that i cant order naked dsl until my current adsl2 with exetel expires is this tru. if so i have just put in my cancellation but set it at the end of the month. is there any way i can change from my current plan to naked dsl without all this hassle

CoreyPlover
Volunteer Site Admin
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Post by CoreyPlover » Wed Mar 12, 2008 10:30 am

In this post paulp states:
I can confirm that by the end of next week, we will have a facility up for those customers on a bundled ADSL2 plan to apply for the naked ASDL2 service.

The provisioning time to change your current bundled service to a naked plan will take around 2-3 working days.(you should stay connected the entire time)

Check your user facilities for more information within the next 7 days.

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