Slow speed in Perth

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sacredbanana
Posts: 18
Joined: Sat Aug 06, 2005 5:57 pm
Location: Perth

Slow speed in Perth

Post by sacredbanana » Thu Apr 24, 2008 2:16 am

Hey, for a couple of days now, my 8MB connection has slowed down to snail's pace. I have tried resetting the modem but that doesnt help.

[`[*Test Results from <a href="http://www.ozspeedtest.com">Oz Broadband Speed Test</a>*]`]
[(----------------------------------
Test run on [*24/04/2008*] @ [*02:15 AM*]

Mirror: [*OptusNet*]
Data: [*3 MB*]
Test Time: [*106.49 secs*]

Your line speed is [*230 kbps*] (0.23 Mbps).
Your download speed is [*29 KB/s*] (0.03 MB/s). )]

James D

Re: Slow speed in Perth

Post by James D » Thu Apr 24, 2008 7:28 am

Have you tried leaving the modem off for 15 minutes?

The reason that we say 15 minutes is because if the modem is off for 15 minutes then it resets the port at the exchange and often can fix common issues. If you have tried this and it dose not work please let us know.

sacredbanana
Posts: 18
Joined: Sat Aug 06, 2005 5:57 pm
Location: Perth

Re: Slow speed in Perth

Post by sacredbanana » Fri Apr 25, 2008 6:50 pm

Hi

I just tried it.. but my speed is still slow..

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Slow speed in Perth

Post by ForumAdmin » Fri Apr 25, 2008 10:21 pm

sacredbanana wrote:Hi

I just tried it.. but my speed is still slow..
I can't see any issue with the links we control.

tim.quach
Posts: 3
Joined: Fri Aug 04, 2006 6:28 pm

Re: Slow speed in Perth

Post by tim.quach » Sun Apr 27, 2008 9:53 pm

Hello,

I too have noticed slow speeds here in Perth over the last 3-4 days.
Have performed islotation test and swapped hardware, but no difference in speeds.

Here are my latest results from running a speed test:

[`[*Test Results from <a href="http://www.ozspeedtest.com">Oz Broadband Speed Test</a>*]`]
[(----------------------------------
Test run on [*27/04/2008*] @ [*09:32 PM*]

Mirror: [*Exetel*]
Data: [*9 MB*]
Test Time: [*235.87 secs*]

Your line speed is [*320 kbps*] (0.32 Mbps).
Your download speed is [*40 KB/s*] (0.04 MB/s). )]

Here is a Tracert:

C:\Users\tim>tracert http://www.telstra.com

Tracing route to http://www.telstra.com [144.135.18.10]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 79 ms 78 ms 81 ms 129.1.233.220.exetel.com.au [220.233.1.129]
3 84 ms 79 ms 79 ms 241.0.233.220.exetel.com.au [220.233.0.241]
4 78 ms 78 ms 79 ms 10.0.1.2
5 81 ms 77 ms 79 ms 34.2.233.220.exetel.com.au [220.233.2.34]
6 81 ms 80 ms 79 ms Vlan366.o2gsc76f03.optus.net.au [203.202.84.65]

7 80 ms 81 ms 80 ms gigabitethernet4-3.ken12.sydney.telstra.net [139
.130.2.65]
8 80 ms 81 ms 81 ms TenGigabitEthernet8-1.pit1.Sydney.telstra.net [2
03.50.20.39]
9 81 ms 81 ms 79 ms pitt-tcom-r01 [139.130.185.254]
10 80 ms 80 ms 79 ms 144.135.19.84
11 176 ms 79 ms 79 ms 144.135.18.10

Trace complete.

Exetel, can you please assist?

Thanks
Tim

sacredbanana
Posts: 18
Joined: Sat Aug 06, 2005 5:57 pm
Location: Perth

Re: Slow speed in Perth

Post by sacredbanana » Mon Apr 28, 2008 12:07 am

I'll post my latest results:

Test run on 28/04/2008 @ 12:04 AM

Mirror: Exetel
Data: 9 MB
Test Time: 254.68 secs

Your line speed is 297 kbps (0.3 Mbps).
Your download speed is 37 KB/s (0.04 MB/s).


Tracing route to www.telstra.com [144.135.18.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 88 ms 86 ms 87 ms 125.1.233.220.exetel.com.au [220.233.1.125]
4 88 ms 88 ms 87 ms 241.0.233.220.exetel.com.au [220.233.0.241]
5 87 ms 87 ms 88 ms 10.0.1.2
6 * 87 ms 89 ms 34.2.233.220.exetel.com.au [220.233.2.34]
7 88 ms 89 ms 88 ms Vlan366.o2gsc76f03.optus.net.au [203.202.84.65]

8 89 ms 90 ms 89 ms gigabitethernet4-3.ken12.sydney.telstra.net [139
.130.2.65]
9 90 ms 89 ms 88 ms TenGigabitEthernet8-1.pit1.Sydney.telstra.net [2
03.50.20.39]
10 90 ms 90 ms 88 ms pitt-tcom-r01 [139.130.185.254]
11 90 ms 89 ms 89 ms 144.135.19.84
12 90 ms 91 ms 89 ms 144.135.18.10

richardk
Posts: 544
Joined: Fri Jul 30, 2004 9:02 pm
Contact:

Re: Slow speed in Perth

Post by richardk » Mon Apr 28, 2008 9:59 am

Hello,

I would suggest that you email residentialsupport@exetel.com.au and the support department will further investigate your inquiry.

Thank You

Matsky
Posts: 26
Joined: Mon Dec 03, 2007 10:15 pm
Location: Western Australia
Contact:

Re: Slow speed in Perth

Post by Matsky » Mon Apr 28, 2008 5:17 pm

I'm in Bunbury in the South-West of WA and I've been experiencing a dramatic drop in my speed too. Nothing has changed on my computer, but about a week or two ago I noticed my surfing is alot slower than it was (youtube videos, for example, do not run smoothly, I actually have to pause them for a while and wait - and it's the same with other websites). I did a speed test online and I am only getting about 800kb/s when I am on an 8mb plan. So you're not alone! Any news on the situation? Will it be resolved soon?

tim.quach
Posts: 3
Joined: Fri Aug 04, 2006 6:28 pm

Re: Slow speed in Perth

Post by tim.quach » Mon Apr 28, 2008 9:20 pm

Matsky,

I've logged a call with Exetel, and have been asked to perform some more tests. Have performed them just now, and still noticing slow browsing, youtube caching etc.

My 1.5MB connection returns between 30-50KB/Sec from http://www.ozspeedtest.com.

Suggest you also log a call so we can get back to normal service ASAP.

Strangely enough, the test which the exetel help guy asked me to perform (simultaneous download from MS, Apple, and NVidea) returned 3 downloads all averaging 50KB/Sec which seems about right.... when one finished however, the ones remaining did not seem to speed up.....

richardk
Posts: 544
Joined: Fri Jul 30, 2004 9:02 pm
Contact:

Re: Slow speed in Perth

Post by richardk » Mon Apr 28, 2008 10:36 pm

Hello,

We would need proberly at least three reported cases of slow speeds in Western Australia to fully investigate the problem.
So the more samples we get the faster the fault will be resolved.

The support department would need to have a download test from http://www.apple.com, http://www.nvidia.com and http://www.microsoft.com run at the same time.

Thank You

x.calibre
Posts: 1
Joined: Thu Jan 03, 2008 6:04 pm

Re: Slow speed in Perth

Post by x.calibre » Thu May 01, 2008 8:14 pm

there is a definite problem
all my http traffic was shaped to 400kbps (approx) before end of month
now it's shaped to 1880kbps (approx)

if i use a multi connect program like http://www.freedownloadmanager.org/ i ALWAYS get around 6000kbps.

it seems one of the providers between me and the internet is shaping each http connection to varying speeds, and is unable/not-yet-configured to shape multiple connects as FDM always consistently downloads at around 6000kbps where source can provide.

can you guys try free download manager and post some results? where a site supports resume, you will get excellent speed with FDM.

cache not involved, tried the same file multiple times. always supafast with FDM, always lamo with normal downloads.

streaming video jumps at most sites i visit.

SmokeyWA
Posts: 10
Joined: Fri Sep 28, 2007 9:09 am
Location: Perth, WA

Re: Slow speed in Perth

Post by SmokeyWA » Fri May 02, 2008 11:31 pm

Speeds in Perth have been slow since the outage of 22/4. Looks to me like we are being shaped to ~256-512k speeds.
I tried the 3 downloads test (using Opera as my browser, not sure if this means it is like using a download manager).
Each downoad runs at roughly 50kB/sec, stopping one or two does not speed up the remaining ones.
I have screenshots from Opera, if this helps.

I first posted about slow speeds in the original outage thread on 22/4, stating that the full speed had not been restored (thread has since been deleted). Since then I have been away for a week and nothing changed (so I did an eight day powercycle :-)).
Also, I posted on slow speeds in Perth in the outage notification forum http://forum.exetel.com.au/viewtopic.ph ... 52#p208481. If this is cross-posting, I apologize, but I thought maybe the upcoming work was an acknowledgement that there are still issues affecting Perth.

Don't get me wrong, I never had an issue with Exetel for nine months and have always been happy with the speeds, but since the outage it has been really frustrating.

Harald

hawaiianRobot
Posts: 2
Joined: Mon Apr 28, 2008 9:41 pm
Location: Bunbury, WA

Re: Slow speed in Perth

Post by hawaiianRobot » Sat May 03, 2008 12:46 am

I'm having problems as well, in Bunbury WA on 1500/256 plan. Speeds appear to be limited to between 30 and 50 kB/s. It has been like this for me since the outage on 22/4 as well. Ozspeedtest.com results:

Test run on 03/05/2008 @ 12:42 AM

Mirror: Exetel
Data: 3 MB
Test Time: 128.79 secs

Your line speed is 190 kbps (0.19 Mbps).
Your download speed is 24 KB/s (0.02 MB/s).

Also, downloads from sites where I used to reach 160kB/s are now only reaching ~30kB/s.

The problem seems to be intermittent...there have been times (usually during peak hours) where I have received my maximum speed.

ChuckUNorris
Posts: 4
Joined: Sat May 03, 2008 12:14 pm
Location: Bunbury, WA

Re: Slow speed in Perth

Post by ChuckUNorris » Sat May 03, 2008 12:42 pm

I am also in Bunbury and receiving below average speeds.
I'm on an 8Mbit plan, and am lucky to get 160kbs download.

Oz Speedtest results:
Note had to use another mirror as exetel mirror not responding?

[`[*Test Results from <a href="http://www.ozspeedtest.com">Oz Broadband Speed Test</a>*]`]
[(----------------------------------
Test run on [*03/05/2008*] @ [*12:41 PM*]

Mirror: [*OptusNet*]
Data: [*3 MB*]
Test Time: [*32.66 secs*]

Your line speed is [*750 kbps*] (0.75 Mbps).
Your download speed is [*94 KB/s*] (0.09 MB/s). )]

From exetel speed test:
Your current bandwidth reading is:
501.10kbps
which means you can download at 62.64 KB/sec. from our servers.

It was fine until a couple of weeks ago...

Fabregas
Posts: 3
Joined: Sat Feb 16, 2008 12:56 pm
Location: Australia

Re: Slow speed in Perth

Post by Fabregas » Sat May 03, 2008 5:18 pm

Hi, in Perth aswell, on a 1.5Mb/256kb connection, and have definitely noticed the drop in downloading speed. For a moment I thought it was only me....

Checked router status, says im synched to 1536/256 connection speed.

Results are as follows;

----------------------------------------------------

OZSPEEDTEST RESULTS

Broadband Speed Test Results

Test run on 03/05/2008 @ 05:10 PM

Mirror: Exetel
Data: 3 MB
Test Time: 52.92 secs

Your line speed is 463 kbps (0.46 Mbps).
Your download speed is 58 KB/s (0.06 MB/s).
-----------------------------------------------------

TRACERT

C:\Documents and Settings\Chris>tracert www.telstra.com

Tracing route to www.telstra.com [144.135.19.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 74 ms 71 ms 74 ms 125.1.233.220.exetel.com.au [220.233.1.125]
3 73 ms 73 ms 73 ms 241.0.233.220.exetel.com.au [220.233.0.241]
4 73 ms 73 ms 72 ms 10.0.1.2
5 73 ms 73 ms 71 ms 34.2.233.220.exetel.com.au [220.233.2.34]
6 74 ms 73 ms 74 ms Vlan366.o2gsc76f03.optus.net.au [203.202.84.65]

7 75 ms 74 ms 73 ms gigabitethernet4-3.ken12.sydney.telstra.net [139
.130.2.65]
8 76 ms 74 ms 74 ms TenGigabitEthernet8-1.pit1.Sydney.telstra.net [2
03.50.20.39]
9 73 ms 74 ms 73 ms pitt-tcom-r01 [139.130.185.254]
10 73 ms 74 ms 75 ms 144.135.19.84
11 137 ms 74 ms 75 ms 144.135.19.10

------------------------------------------------------------------------------------------------

PING

C:\Documents and Settings\Chris>ping 220.233.0.50

Pinging 220.233.0.50 with 32 bytes of data:

Reply from 220.233.0.50: bytes=32 time=71ms TTL=59
Reply from 220.233.0.50: bytes=32 time=71ms TTL=59
Reply from 220.233.0.50: bytes=32 time=70ms TTL=59
Reply from 220.233.0.50: bytes=32 time=71ms TTL=59

Ping statistics for 220.233.0.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 70ms, Maximum = 71ms, Average = 70ms

-----------------------------------------------------------------------------------

Exetel, any advice on how to resume to my normal speed?

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