Appeal to Exetel regarding "ADSL 2+" speeds

Old, inactive threads

Should Exetel de-prioritise Peer-to-Peer traffic if at all?

Heavily de-prioritise it! My primary browsing time is at night time also...
29
78%
De-prioritise it a bit. My speeds are not being affected by P2P downloads
5
14%
Don't change it at all
3
8%
Prioritise P2P traffic! I queue up 5GB of downloads before bed every night...
0
No votes
 
Total votes: 37

Digitalpho3nix
Posts: 26
Joined: Fri Feb 09, 2007 12:06 pm

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by Digitalpho3nix » Fri May 02, 2008 1:32 am

Having an extremely frustrating night. I am looking into alternative providers tomorrow as I cannot bear this anymore. ADSL 2+ is meant to be the fastest internet you can get, yet I am confident a 1500/256 ADSL1 connection would be WAY faster than what I am getting.
C:\>ping mirror.exetel.com.au

Pinging mirror.exetel.com.au [220.233.0.51] with 32 bytes of data:

Request timed out.
Reply from 220.233.0.51: bytes=32 time=84ms TTL=61
Reply from 220.233.0.51: bytes=32 time=84ms TTL=61
Reply from 220.233.0.51: bytes=32 time=85ms TTL=61

Ping statistics for 220.233.0.51:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 84ms, Maximum = 85ms, Average = 84ms

C:\>
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>cd\

C:\>ping 220.233.0.50

Pinging 220.233.0.50 with 32 bytes of data:
Reply from 220.233.0.50: bytes=32 time=85ms TTL=61
Reply from 220.233.0.50: bytes=32 time=228ms TTL=61
Request timed out.
Reply from 220.233.0.50: bytes=32 time=84ms TTL=61

Ping statistics for 220.233.0.50:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 84ms, Maximum = 228ms, Average = 132ms

C:\>tracert telstra.com

Tracing route to telstra.com [144.135.19.10]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 84 ms 82 ms 87 ms 252.0.233.220.exetel.com.au [220.233.0.252]
4 85 ms 85 ms 205 ms 38.2.233.220.exetel.com.au [220.233.2.38]
5 84 ms 88 ms 84 ms 359-ge-0-0-0.GW5.SYD2.ALTER.NET [203.166.92.57]
6 84 ms * 84 ms 0.so-0-2-0.XR4.SYD2.ALTER.NET [210.80.33.193]
7 89 ms 83 ms 83 ms 0.ge-7-0-0.BR3.SYD2.Alter.Net [210.80.34.54]
8 86 ms 84 ms 85 ms FastEthernet2-2.ken17.Sydney.telstra.net [139.130.4.185]
9 85 ms 83 ms 83 ms TenGigabitEthernet8-1.pit1.Sydney.telstra.net [203.50.20.39]
10 84 ms * 84 ms pitt-tcom-r01 [139.130.185.254]
11 84 ms 83 ms 83 ms 144.135.19.84
12 84 ms * 84 ms 144.135.19.10

Trace complete.

C:\>
C:\>tracert www.youtube.com

Tracing route to www.youtube.com [208.65.153.253]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 85 ms 84 ms * 252.0.233.220.exetel.com.au [220.233.0.252]
4 * 84 ms 88 ms 10.0.1.2
5 84 ms 84 ms 84 ms 34.2.233.220.exetel.com.au [220.233.2.34]
6 * 86 ms 84 ms Vlan366.o2gsc76f03.optus.net.au [203.202.84.65]

7 242 ms 248 ms 242 ms 203.208.192.241
8 257 ms 247 ms 243 ms ge-0-0-0-0.plapx-dr1.ix.singtel.com [203.208.149.1]
9 298 ms 306 ms 268 ms 203.208.154.26
10 243 ms 242 ms 242 ms 10.254.254.249
11 246 ms 242 ms 242 ms 10.33.176.118
12 242 ms 251 ms 241 ms youtube.com [208.65.153.253]

Trace complete.

C:\>
C:\>tracert solidworks.com

Tracing route to solidworks.com [168.75.115.197]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 85 ms 84 ms 84 ms 252.0.233.220.exetel.com.au [220.233.0.252]
4 84 ms 84 ms 83 ms 38.2.233.220.exetel.com.au [220.233.2.38]
5 83 ms 83 ms 83 ms 359-ge-0-0-0.GW5.SYD2.ALTER.NET [203.166.92.57]

6 84 ms 83 ms 84 ms 0.so-0-2-0.XR3.SYD2.ALTER.NET [210.80.33.189]
7 234 ms 233 ms 234 ms 0.so-4-3-0.IR1.LAX12.ALTER.NET [210.80.50.249]
8 234 ms 233 ms * 0.so-5-0-0.IL1.LAX9.ALTER.NET [152.63.48.65]
9 235 ms 234 ms 235 ms 0.so-7-0-0.XT1.LAX7.ALTER.NET [152.63.116.249]
10 235 ms 235 ms 235 ms 0.so-6-0-0.BR1.LAX7.ALTER.NET [152.63.112.41]
11 236 ms 235 ms 235 ms 204.255.169.38
12 242 ms 243 ms 242 ms sl-crs2-ana-0-12-3-0.sprintlink.net [144.232.20.
68]
13 243 ms 242 ms 242 ms sl-crs1-ana-0-6-5-0.sprintlink.net [144.232.0.52
]
14 245 ms 244 ms 243 ms sl-bb21-sj-8-0.sprintlink.net [144.232.18.55]
15 243 ms 243 ms 243 ms sl-bb20-sj-14-0.sprintlink.net [144.232.3.157]
16 247 ms 248 ms 246 ms sl-crs1-stk-0-4-0-3.sprintlink.net [144.232.18.1
51]
17 288 ms 287 ms 287 ms sl-bb20-che-12-0-0.sprintlink.net [144.232.20.24
0]
18 287 ms 287 ms 287 ms sl-bb24-chi-3-0.sprintlink.net [144.232.20.160]

19 312 ms 310 ms 412 ms sl-bb21-spr-11-0-0.sprintlink.net [144.232.18.59
]
20 312 ms 311 ms 311 ms sl-bb20-spr-15-0.sprintlink.net [144.232.21.1]
21 315 ms 314 ms 313 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

22 315 ms 311 ms 311 ms sl-navis2-119824-0.sprintlink.net [144.223.142.2
02]
23 * 314 ms 313 ms g4-0.crc2.anma1.navisite.net [216.251.224.129]
24 312 ms * 320 ms vlan4.drc2.anma1.navisite.net [168.75.112.118]
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>

adsa75
Posts: 41
Joined: Thu Jan 03, 2008 12:14 pm
Location: Newcastle

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by adsa75 » Fri May 02, 2008 7:50 am

James, That is because 12:15pm is into the Peak period! Did you mean you downloaded it at Midnight or Lunchtime?

BTW - speeds are terrible this morning!
James wrote:I didn't have any issue from 12:15pm onwards when i downloaded the new version of Battlestar Fleet Commander, it rocketed along at 512KB/s, and that was not p2p or bittorrent.

ErocK
Posts: 111
Joined: Sun Sep 12, 2004 7:55 pm

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by ErocK » Sat May 03, 2008 3:33 am

Your current bandwidth reading is:

107.30kbps

which means you can download at 13.41 KB/sec. from our servers.


Exetel Offpeak reaching new levels of amazing...13kb/s is just downright ridiculous, this is the worst i've ever had by far during offpeak

kenr
Posts: 11
Joined: Tue Jun 05, 2007 10:44 pm

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by kenr » Sat May 03, 2008 2:55 pm

It appears from various posts that ADSL2 throughput is far from an isolated issue.

Late this morning I was getting about 200Kbps. As of 14:30 today, it's improved to about 1.5Mbps. Better, but still nothing like the 6-8Mbps I used to get.

Downloading an .iso from the Exetel mirror and several tests using speedtest's Sydney mirror give very similar results, which suggests the bottleneck is somewhere between me (on an Optus service with wireline phone) and Exetel's core network.

My modem syncs consistently at 12-14Mbps. Exetel support have looked at this and given a clean bill of health.

odiessel
Posts: 1
Joined: Mon Oct 29, 2007 5:23 pm
Location: Sydney

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by odiessel » Sat May 03, 2008 4:14 pm

First, I'd like to support the sentiments raised by Chris in his email. Thanks for your post Chris.

Second, as a customer returning to Exetel after a very happy period with their ADSL1 service, I'm quite disappointed with the ADSL2+ performance.
I wish I had elected to rejoin with an ADSL1 connection or a 1.5Mbps link. I feel I would have obtained no worse a connection than I currently do.
I am surprised that some Exetel staff think it is a bit rich for us to complain because, by definition, we are getting a broadband service if our
bandwidth is 1500kbps or better - even if we have paid for a service that promised us up to 24Mbps. So one question I have is: given that speeds
for many users appear to be considerably lower than expected, would Exetel allow us to switch to a lower grade/cheaper service? Given
most users wouldn't have a clue how good the connection to their exchange is going to be, does Exetel allow users who have selected a high grade
of service to downgrade their service when Exetel has had to reprofile their account to a lower speed to avoid disconnection problems?

Third, I noted several posts by CoreyPlover recommending we try downloading three files from various sites to observe the download speed.
I have done this within the last hour and found that my bandwidth was about 3800kbps. Funny thing was though, I was able to keep on downloading
additional files concurrently, and thereby keep increasing my bandwidth. So I wonder how meaningful this test is, particularly since it doesn't seem to
reflect response time, which is still dreadful? The ftp test recommended by richardk appears to return a far lower throughput of under 100KB/s. So
which test is more reliable? When should we lodge a fault ticket with Exetel?

Thanks,
Oliver

sonicBlue
Posts: 73
Joined: Sun Feb 03, 2008 7:37 pm
Location: SA

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by sonicBlue » Sat May 03, 2008 4:17 pm

What use is downloading multiple files when all I want is one file:

(from logitech.com)

Image

Image

Digitalpho3nix
Posts: 26
Joined: Fri Feb 09, 2007 12:06 pm

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by Digitalpho3nix » Sat May 03, 2008 4:46 pm

So what's happening Exetel? Any progress on this issue?

kenr
Posts: 11
Joined: Tue Jun 05, 2007 10:44 pm

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by kenr » Sat May 03, 2008 8:35 pm

A bit more testing with downloading from the the exetel mirror and speedtest's Sydney server.

Speedtest shows about 2Mbps with no other activity - 1 connection, total about 2Mbps.
1 x download runs at about 2 Mbps - 1 connection, total about 2Mbps.
2 x concurrent downloads run at about 1.9 Mbps each - 2 connections, total about 4Mbps.
Speedtest shows about 2Mbps while these two downloads are running - 3 connections, total about 6Mbps.

Conclusion: bandwidth is being "managed" to around 2Mbps per connection. Exetel state they don't - who is doing this?

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by CoreyPlover » Sat May 03, 2008 11:38 pm

sonicBlue wrote:What use is downloading multiple files when all I want is one file
It is for speed testing purposes. Read kenr's conclusions above

kenr, Exetel do not shape individual streams. It is likely that they are being shaped naturally due to congestion or bottlenecks in intermediate router hops or exchanges. For example. Traffic management through congested switches would result in all individual packets taking a performance hit. By requesting multiple streams, you are sending multiple packet requests, and thus would increase the proportion of bandwidth you participate in through that bottleneck.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by CoreyPlover » Sat May 03, 2008 11:48 pm

There are a number of similar posts being created regarding slow speeds since about Thursday. There is also a visible change in the traffic graphs that is very likely related (see https://www.exetel.com.au/members/a_mrt ... _adsl2.php). The following related threads have been redirected into this one in order to keep things organised:

kenr
Posts: 11
Joined: Tue Jun 05, 2007 10:44 pm

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by kenr » Sun May 04, 2008 1:19 am

Corey, that isn't the way that switches work, or the effect that congestion has. Layer 2 isn't aware of connections.

Whether you know about it or not, I'm fairly confident that there is a layer 3 traffic management device between my modem and the core Exetel network that is shaping bandwidth based on singular tcp connections.

Guessing, it's an attempt to offer "fair use". But as it seems to be based on per layer 3 connection rather than source/destination address, the effect is that a p2p hog that opens (for the sake of discussion) five connections, will be allocated five times the bandwidth than someone wanting to watch streaming media or download a file, which is one layer 3 connection.

It shouldn't be hard to fix once you find the culprit.

Kittykat77

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by Kittykat77 » Sun May 04, 2008 2:37 am

I totally agree. Not that I'm the one paying for the service my poor boyfriend is.. But we deserve better service.. If the service does not improve after our contract is up well we too will be changing providers. The most we get out of our service is 7600kb in peak time and off peak well your extremely lucky to get 1500k. Most of the time the speed is so slow after 12:01am.. that you can't even use the browser. When you can actually do a speed test it says 200k what can you do with that you may as well be back on dial up. The only other thing I would like to try though is another modem just to confirm that it isn't crap as well.. but great letter keep it up we all agree!

Desire
Posts: 4
Joined: Sun Sep 25, 2005 1:17 am

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by Desire » Sun May 04, 2008 3:29 am

Hi.. I can't agree with you more.. now I can't even browse website. I used to be a very happy customer with Exetel and pround to recommend Exetel to all of my friend who looking for good ISP but not any more i will move to another ISP as soon as my contract end. I didn't expect extreamly fast download I just want to surf website smoothly! is it too much???
Last edited by Desire on Sun May 04, 2008 3:32 am, edited 1 time in total.

Aneurysm
Posts: 1
Joined: Sun May 04, 2008 2:27 am
Location: Sydney, Australia

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by Aneurysm » Sun May 04, 2008 3:31 am

Hi guys,

Keeping it short and simple I just wanted to add my voice. I am also having speed issues, in particular after 24:00 hours making it hard to browse, harder to download and impossible to game. The interesting thing to me is that when gaming, my ping doesn't seem to be particularly affected, however I get massive amounts of packet loss. Hope you guys jump onto this problem quickly, as like most people of the current technology generation, my patience is but a small thing.

Cam

FlyingCowMan
Posts: 11
Joined: Wed Jun 14, 2006 8:21 am
Location: Sydney
Contact:

Re: Appeal to Exetel regarding "ADSL 2+" speeds

Post by FlyingCowMan » Sun May 04, 2008 4:45 am

I'd like to add my voice to the list of frustrated users. Service on ADSL2+ was great at the beginning, but now I consider 512k down a "good" day. Most days a youtube video won't play without pausing halfway. This is very, very poor. Right now I'm getting around 10k down. Awful.

I have asked for help regarding speed on these forums before and nothing came of it. It would be nice if someone at least acknowledged that there is a problem.

Sean.

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