Off-peak 12 to 12, right?

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AmbroseChapel
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Joined: Wed Sep 07, 2005 11:46 am

Off-peak 12 to 12, right?

Post by AmbroseChapel » Sat Jun 28, 2008 7:58 am

This is a dumb question, but I was just trying to confirm that the off-peak rate applies from 12 midnight to 12 noon.

I spent a bit of time looking, but I couldn't find it spelled out explicitly on the site.

It's just that it used to be midnight to 7, and I couldn't find an email saying it had changed, though I'm sure I got one.

Anyway, I suggest that you put it somewhere obvious, like the Usage Meter, so instead of just "Peak" and "Off Peak" it would say "Peak: 12PM-midnight" etc.

ymo
Posts: 295
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Location: Wollongong NSW

Re: Off-peak 12 to 12, right?

Post by ymo » Sat Jun 28, 2008 8:21 am

It is surprisingly hard to find. I did find it listed on http://www.exetel.com.au/a_plan_pricing_new.php in the table "ADSL1 Plan Charges (No Other Services)" for example.

CLoSeR
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Re: Off-peak 12 to 12, right?

Post by CLoSeR » Sat Jun 28, 2008 10:49 am

AmbroseChapel wrote:This is a dumb question, but I was just trying to confirm that the off-peak rate applies from 12 midnight to 12 noon.

I spent a bit of time looking, but I couldn't find it spelled out explicitly on the site.

It's just that it used to be midnight to 7, and I couldn't find an email saying it had changed, though I'm sure I got one.

Anyway, I suggest that you put it somewhere obvious, like the Usage Meter, so instead of just "Peak" and "Off Peak" it would say "Peak: 12PM-midnight" etc.
Yes Off-Peak hours are from Midnight till Midday EST.

Regards,

CLoSeR
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Gidget
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Re: Off-peak 12 to 12, right?

Post by Gidget » Sat Jun 28, 2008 2:07 pm

Corey used a good mnemonic the other day for remembering which hours are peak and which are off-peak: peak are the pm hours, and off-peak are the am hours. Well, it helped me, anyway, in explaining the concept to others - you don't get all tangled up in middays and midnights :D .

Gidget
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marrow
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Re: Off-peak 12 to 12, right?

Post by marrow » Sat Jun 28, 2008 10:50 pm

Corey is smart :P

caroline69
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Re: Off-peak 12 to 12, right?

Post by caroline69 » Thu Aug 21, 2008 6:39 pm

I have a query. I just applied for adsl1 with exetel. I didnt see anything on the site saying off peak was mon-fri only but when i printed out the application form it said it there. Why dont they state that clearly?

So is off peak mon to frid? I was a bit disappointed because the weekend is when my son will be online downloading the most. But still they are very generous with their monthly allowance. I applied for the 1500/250 plan.

Gidget
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Re: Off-peak 12 to 12, right?

Post by Gidget » Thu Aug 21, 2008 7:05 pm

caroline69 wrote:So is off peak mon to frid? .... I applied for the 1500/250 plan.
Hi Caroline

Not as far as I'm aware, for a residential service. What exact 1500/256 plan did you apply for? I saw in another of your posts that you are churning to Exetel rather than signing up for a new service. Whereabouts in the application confirmation did you see the reference to Monday to Friday - was it in the Terms and Conditions?

Cheers

Gidget
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caroline69
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Re: Off-peak 12 to 12, right?

Post by caroline69 » Thu Aug 21, 2008 7:53 pm

Hi gidget

No im not churning. I was on adsl with primus till i moved 2 months ago. Ive just been on dial up since then with primus but still have the modem i plan to use.

Ive signed up for the TELI 1500/250 for $45 a month plan.

It was on the top of the residential online order form i printed out after filling out all my details and confirming application., it says 'peak time period is mon-fri (48 gbytes) and in the column next to that it says 'per gig download at all other times (8 gbytes) I thought off peak was where i got the 48 gig? Better check that out again.

But yeah its def says mon to friday..

Gidget
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Re: Off-peak 12 to 12, right?

Post by Gidget » Thu Aug 21, 2008 8:01 pm

Hi Caroline

Thanks for clarifying re churning - my mistake, I shouldn't make assumptions :oops:

Yes, the 48 GB refers to off-peak (am hours - midnight to midday).

I'll check out about the Monday to Friday bit and let you know.

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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caroline69
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Location: middleton

Re: Off-peak 12 to 12, right?

Post by caroline69 » Thu Aug 21, 2008 8:13 pm

Thankyou :D

I thought it seemed a bit strange as it dosent say that anywhere on the site that i could see.

raymond
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Re: Off-peak 12 to 12, right?

Post by raymond » Fri Aug 22, 2008 5:03 pm

The pervious W plan has download period from 7am-7pm (Monday - Friday)
The table title has been fixed.
For all residential ADSL plan:
Offpeak Download: Downloads Included From 12midnight to 12 noon
Peak Download: Downloads Included From 12noon to 12 midnight
It applies from Monday to Sunday.

caroline69
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Location: middleton

Re: Off-peak 12 to 12, right?

Post by caroline69 » Sun Aug 24, 2008 6:42 pm

Thanks for letting me know :)

Peety
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Location: Albany

Re: Off-peak 12 to 12, right?

Post by Peety » Sun Sep 07, 2008 2:16 pm

in WA is off peak on peak 12-12 WA time or a different time zone? just asking because i just checked my usage as it hit 12pm and i have already used 200mb on peak data so yeah, quite annoying.
thx in advance to anyone who can help.

Sorry for thread hi-jack but seemed pointless to create a new thread

ymo
Posts: 295
Joined: Sat Sep 10, 2005 4:36 pm
Location: Wollongong NSW

Re: Off-peak 12 to 12, right?

Post by ymo » Sun Sep 07, 2008 4:17 pm

Peety wrote:in WA is off peak on peak 12-12 WA time or a different time zone?d
Exetel uses Sydney time: EST (Eastern Standard Time) = UTC+10 during winter and EST (Eastern Summer Time) = UTC+11 during summer.

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