W.A. Users PLEASE HELP!... Can you access Belldirect.com.au?

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JingW
Posts: 70
Joined: Wed Sep 19, 2007 3:40 pm

Re: W.A. Users PLEASE HELP!... Can you access Belldirect.com.au?

Post by JingW » Tue Jul 29, 2008 2:21 pm

58.96.112.0/21 is not only 58.96.112.X

CoreyPlover
Volunteer Site Admin
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Location: Melbourne, VIC

Re: W.A. Users PLEASE HELP!... Can you access Belldirect.com.au?

Post by CoreyPlover » Tue Jul 29, 2008 2:55 pm

In CIDR notation 58.96.112.0/21 = 58.96.112.0 - 58.96.119.255

Bruce Evans
Posts: 41
Joined: Sat Jul 05, 2008 2:34 pm
Location: Perth

Re: W.A. Users PLEASE HELP!... Can you access Belldirect.com.au?

Post by Bruce Evans » Tue Jul 29, 2008 4:15 pm

Thanks Corey, you're most informative.
When I was first migrated to the 58.96.x.x POP and the issue began (nearly 6 weeks ago!) I was first assigned an IP address which was lower than the range you mentioned, although as I said before, I can't remember the actual number.
Therefore, I suppose unblocking the range mentioned wouldn't have helped me back then, and assuming the issue is still the same ... oh dear!
I noticed from other threads that not only AAPT, but also iinet, powertel and goodness knows who else is now suspected of blocking Exetel IP addresses.
After such a long wait, it's a pity Exetel can't do something to provide me with a temporary connection like I asked earlier.
I know Exetel doesn't guarantee connection at all, but after 6 weeks don't you think that common courtesy demands some kind of extra effort, surely!? Or is a month or two's wait normal?
I just tried connecting to https://www.belldirect.com.au/ again. Not working yet.
Bruce.

howie
Posts: 10
Joined: Fri Feb 01, 2008 12:35 pm
Location: Mandurah, WA

Re: W.A. Users PLEASE HELP!... Can you access Belldirect.com.au?

Post by howie » Tue Jul 29, 2008 5:21 pm

My IP is 58.96.1.201 and I can't access it. Must be a woppin big range that is blocked. Oops, duh!, wrong number... 58.96.112.xxx is right :)

Gidget
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Location: Sydney

Re: W.A. Users PLEASE HELP!... Can you access Belldirect.com.au?

Post by Gidget » Wed Jul 30, 2008 12:06 pm

Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

Bruce Evans
Posts: 41
Joined: Sat Jul 05, 2008 2:34 pm
Location: Perth

Re: W.A. Users PLEASE HELP!... Can you access Belldirect.com.au?

Post by Bruce Evans » Mon Aug 04, 2008 12:22 am

I've been looking at the ADSL2 threads on this forum and have not found anyone complaining of similar website access issues.
Can anyone advise me whether changing to ADSL2 might get around this connection problem?
Will I still have the dreaded 58.96.x.x IP address on ADSL2?
Regards,
Bruce.

Gidget
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Posts: 1822
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: W.A. Users PLEASE HELP!... Can you access Belldirect.com.au?

Post by Gidget » Mon Aug 04, 2008 4:29 pm

Exetel has now reported that your access issue to belldirect has been resolved - see
http://forum.exetel.com.au/viewtopic.ph ... 10#p216210

Please reply on that thread if you have a continuing problem with the website.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

Bruce Evans
Posts: 41
Joined: Sat Jul 05, 2008 2:34 pm
Location: Perth

Re: W.A. Users PLEASE HELP!... Can you access Belldirect.com.au?

Post by Bruce Evans » Mon Aug 04, 2008 4:56 pm

Thanks Gidget,
Yes, the problem does seem to be resolved, as I can now access the site again! Hooray!!
Thanks to everyone who helped.
I'd really like to know what the problem was if you'd be kind enough to find out for me.
By the way, I'm still considering changing to ADSL2 now that the local exchange has been upgraded, as the price is similar anyway.
Regards,
Bruce.

Gidget
Volunteer Site Admin
Posts: 1822
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: W.A. Users PLEASE HELP!... Can you access Belldirect.com.au?

Post by Gidget » Mon Aug 04, 2008 6:23 pm

Hi Bruce

Glad to hear you have access again :D

See Jing's further post on the other thread re the problem resolution
http://forum.exetel.com.au/viewtopic.ph ... 14#p216214

This thread is now resolved and therefore closed.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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