Work on network core will affect Internet access 6 Oct

Old, inactive threads
Locked
JingW
Posts: 70
Joined: Wed Sep 19, 2007 3:40 pm

Work on network core will affect Internet access 6 Oct

Post by JingW » Thu Oct 02, 2008 3:28 pm

Event
=====

Upstream IP circuits need to be disconnected and reconnected.

Impact
======

There will be three or more outages of external Internet access of up to
20 min between 7am and 8:30am on Mon 6 Oct

Customers may lose some or all Internet access during
this time.

Customer circuits will not be disconnected. Internet access will
automatically resume when the work is complete.

WilliamC
Posts: 369
Joined: Tue May 02, 2006 10:50 pm

Re: Work on network core will affect Internet access 6 Oct

Post by WilliamC » Mon Oct 06, 2008 8:29 am

Dear Customers,

The required work on the network core has been completed without incident.

Any customers still experiencing issues should powercycle the modems and report to residential support if further issues pursist.

Regards

William C

Locked