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INCPHONEY Switch Non-Peak charge

Posted: Tue Oct 14, 2008 6:07 pm
by squeakytown
I am another Exetel customer which has had my plan changed without notice to the 1gb peak/1gb non-peak plan.

For the first two weeks of October I have been using my service as normal and using the desktop usage meter.
My non-peak usage is at 4gb - is Exetel going to bill me $9 extra for non-peak when the plan was down graded by them without advice?

I am going to move the plan to the 12gb / 48gb now, which I would of chosen if asked.
Will this stop any extra charges for this month (Oct) due to the plan change?

Re: INCPHONEY Switch Non-Peak charge

Posted: Wed Oct 15, 2008 1:15 pm
by squeakytown
I raised a billing fault to ensure I was not going to be billed for the 'non-peak' usage due to the plan change.

Exetel have contacted me and are going to move me to the 'Z' plan mid-month to ensure the new limits take effect now and there will be no excess charge.

I am happy with this arrangement.