Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

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NetworkAdmin
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Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

Post by NetworkAdmin » Wed Oct 29, 2008 1:49 pm

Event

The circuit connecting Optus ADSL1 services and Optus Metro Ethernet services dropped at 1:20pm 28/10/08.

The cause is unknown and currently under investigation.


Impact

All customers connected via Optus ADSL1 and Optus Metro Ethernet will have loss of all Internet access.

NetworkAdmin
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Re: Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

Post by NetworkAdmin » Wed Oct 29, 2008 2:14 pm

Carrier has advised estimated time to restoration is 2:30pm

NetworkAdmin
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Re: Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

Post by NetworkAdmin » Wed Oct 29, 2008 2:21 pm

Carrier has now advised fault is do to a switch failure and the hardware will need to be replaced. ETR is now 3pm.

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Re: Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

Post by NetworkAdmin » Wed Oct 29, 2008 3:05 pm

No further update from the carrier. Fault condition still exists.

NetworkAdmin
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Re: Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

Post by NetworkAdmin » Wed Oct 29, 2008 3:29 pm

It looks like the fault is now fixed - 3:26pm. Our engineers are now testing to see if any problem still exists.

Customers affected that have not automatically reconnected should:

1. turn off the ADSL modem

2. wait 15 minutes

3. turn the modem back on

Zedy
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Re: Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

Post by Zedy » Wed Oct 29, 2008 3:32 pm

It affected me in Adelaide too.

Tazz
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Re: Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

Post by Tazz » Wed Oct 29, 2008 4:32 pm

Affected us here in Launceston too, out of action for the same time

James
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Re: Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

Post by James » Wed Oct 29, 2008 5:03 pm

Tazz wrote:Affected us here in Launceston too, out of action for the same time
Yes, you are on Optus ADSL1 infrastructure.

James
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Re: Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

Post by James » Wed Oct 29, 2008 5:03 pm

Zedy wrote:It affected me in Adelaide too.
Yes, you are on Optus ADSL1 infrastructure.

Tazz
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Re: Fault Affecting some ADSL, HSPA Metro Ether Services Sydney

Post by Tazz » Wed Oct 29, 2008 5:48 pm

James wrote:
Tazz wrote:Affected us here in Launceston too, out of action for the same time
Yes, you are on Optus ADSL1 infrastructure.
Interesting, I didn't know that.

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