Freezing my service

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netsurfer
Posts: 30
Joined: Mon Dec 03, 2007 9:09 pm
Location: St Marys, NSW

Freezing my service

Post by netsurfer » Wed Dec 31, 2008 12:21 am

Hello,

I intend to travel overseas for around 6 weeks. I will NOT be using neither my phone nor internet during that period. Is it possible for me to freeze my service for that period such that I do not have to pay for the service or maybe pay some smaller amount?

I am currently on the "INCPHONE A" plan and I am happy with the service and want to keep it. My contract will finish before my trip.

Thank you for your reply.

dbr
Posts: 493
Joined: Fri Feb 08, 2008 2:33 pm
Location: Sale VIC

Re: Freezing my service

Post by dbr » Wed Dec 31, 2008 12:49 am

As you are already on INCPHONEA there is not a cheaper plan you could switch to. Exetel do not offer an account hold, as far as I know.
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netsurfer
Posts: 30
Joined: Mon Dec 03, 2007 9:09 pm
Location: St Marys, NSW

Re: Freezing my service

Post by netsurfer » Wed Dec 31, 2008 1:59 am

I was hoping that they have something like account hold.

karLos
Posts: 226
Joined: Fri Nov 24, 2006 12:28 pm
Location: Stanmore, NSW
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Re: Freezing my service

Post by karLos » Wed Dec 31, 2008 11:14 am

they do not, and i think very few companies would consider offering such a thing.

James
Exetel Staff
Posts: 2020
Joined: Mon May 09, 2005 10:27 pm

Re: Freezing my service

Post by James » Thu Jan 01, 2009 8:28 pm

We cannot offer this, we still have to pay the port fees regardless of use.

netsurfer
Posts: 30
Joined: Mon Dec 03, 2007 9:09 pm
Location: St Marys, NSW

Re: Freezing my service

Post by netsurfer » Thu Jan 01, 2009 9:10 pm

I understand... Thank you for your reply.

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