VoIP Issues

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ExetelVoice
Exetel Staff
Posts: 359
Joined: Tue Aug 03, 2004 5:43 pm

VoIP Issues

Post by ExetelVoice » Thu Nov 05, 2009 2:30 pm

There have been some quality issues being experienced since some changes to our SIP server some 2 weeks ago.

The issues have been registration with device reporting "authfailure", call drop outs and one-way audio.

Pleased be advised the engineers are working on them.

We know the cause and should have some resolutions soon.

We don't think they are specific issues related to any particular modem/ATA .

kudabird
Posts: 79
Joined: Thu Apr 10, 2008 9:32 am
Location: Patterson Lakes

Re: VoIP Issues

Post by kudabird » Thu Nov 05, 2009 9:03 pm

Thanks for the acknowledgement. My VoIP setup failed a few times over the 2 weeks with auth failure. I note with my Billion 7401VGPM that once auth failure occured it stopped periodic sip registration until i manually sync'd. Is there any way at the Exetel end to determine auth failure or similar conditions? If so, could an email notification process be put in place. Ideally, this would be done in the router but that's a tall ask for firmware but might be feasible at the VSP end?

Edit: In fact this prompted me to check status and I see once again SIP registration has failed and once it does the Billion stops so inbound DID calls fail thereafter. Here's the latest event log extract -> Nov 05 02:21:32 home.gateway:sip_SipTransactionManager_?:none: SIP Invalid Username/Password for phone 03XXXXXXXX.

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: VoIP Issues

Post by DazzleMe » Thu Nov 05, 2009 10:55 pm

I am currently having problems with one way audio to mobile phones only which started around 2 weeks ago.

All was working fine before the 21st of Oct. Is it the same problem?

I posted the issue at
http://forum.exetel.com.au/viewtopic.php?f=58&t=34132

thiagomaia
Posts: 10
Joined: Fri Sep 12, 2008 8:53 am
Location: Sydney

Re: VoIP Issues

Post by thiagomaia » Fri Nov 06, 2009 9:18 am

Hello

Is somebody still having Invalid username/password issue with billion device after 05/11/2009 04:30pm ?

thanks

ExetelVoice
Exetel Staff
Posts: 359
Joined: Tue Aug 03, 2004 5:43 pm

Re: VoIP Issues

Post by ExetelVoice » Fri Nov 06, 2009 3:07 pm

A fix for the one-way audio issue will be applied to the SIP server tomorrow morning.

rs727
Posts: 5
Joined: Fri Feb 25, 2005 11:44 pm

Re: VoIP Issues

Post by rs727 » Sat Nov 07, 2009 8:10 am

thiagomaia wrote:Hello

Is somebody still having Invalid username/password issue with billion device after 05/11/2009 04:30pm ?

thanks

Nov 06 21:36:51 home.gateway:sip_SipTransactionManager_?:none: SIP Invalid Username/Password for phone 02XXXXXXXX

Using Billion 7301VGP

kefa
Posts: 16
Joined: Tue Jun 16, 2009 9:16 am
Location: Sydney

Re: VoIP Issues

Post by kefa » Sat Nov 07, 2009 3:53 pm

I'm still getting "auth failure" errors and having the VOIP line disconnect. People have been trying to call me and get a busy tone. Are we going to have a fix to this problem soon?

Nov 07 08:07:28 home.gateway:sip_SipTransactionManager_?:none: SIP Invalid Username/Password for phone 02XXXXXXXX

I've got a OPEN824RLW modem.

vbap
Posts: 224
Joined: Tue Feb 17, 2009 3:01 pm
Location: Melbourne

Re: VoIP Issues

Post by vbap » Sat Nov 07, 2009 9:30 pm

I also had an authfailure @ around 3:00am this morning (nov 7). Victoria server in case that matters.

Billion 7404VNPX.
Have not yet tried the "restart with factory settings and enter settings manually" option yet...

vbap
Posts: 224
Joined: Tue Feb 17, 2009 3:01 pm
Location: Melbourne

Re: VoIP Issues

Post by vbap » Sun Nov 08, 2009 2:50 pm

ok, no autfailure last night.. fingers crossed...

ExetelVoice
Exetel Staff
Posts: 359
Joined: Tue Aug 03, 2004 5:43 pm

Re: VoIP Issues

Post by ExetelVoice » Mon Nov 09, 2009 9:06 am

We think the issues are fixed.

Please report back if you experience otherwise.

Yuri101
Posts: 1
Joined: Mon Nov 09, 2009 9:31 am
Location: Bris of Bane

Re: VoIP Issues

Post by Yuri101 » Mon Nov 09, 2009 9:58 am

No immediate fix, still experiencing the same problems.(one way voice, call cut outs) I'm going to give a few hours and post back after lunch.

vbap
Posts: 224
Joined: Tue Feb 17, 2009 3:01 pm
Location: Melbourne

Re: VoIP Issues

Post by vbap » Mon Nov 09, 2009 10:07 am

The authfailure issue on my 7404vnpx has been absent for last 2 days, so on the surface that issue seems fixed - thanks (pre-emptively!)

We had/have no issues with call quality or drop-outs (G711u is the codec that all calls seem to negotiate at).

Only outstanding issue for us is not being able to leave messages on answering machines, but I think that is a different topic and I still need to do research & testing on that anyway.

thiagomaia
Posts: 10
Joined: Fri Sep 12, 2008 8:53 am
Location: Sydney

Re: VoIP Issues

Post by thiagomaia » Mon Nov 09, 2009 10:31 am

Hello Yuri101. Can you send to me your voip number by e-mail? maia@exetel.com.au

thanks

Thiago Maia

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: VoIP Issues

Post by sable » Mon Nov 09, 2009 11:01 am

Just had a call dropout at about a minute or slightly longer

have not had authfailure since Thursday

Billion 7404VGP with single Codec G7411uLaw

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: VoIP Issues

Post by sable » Mon Nov 09, 2009 11:52 am

Just had what I believe is a one way audio call to business number

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