Shaping after moving from INCPHONE to No Frills

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netsurfer
Posts: 30
Joined: Mon Dec 03, 2007 9:09 pm
Location: St Marys, NSW

Shaping after moving from INCPHONE to No Frills

Post by netsurfer » Tue Dec 01, 2009 10:45 am

Hi,

I was on INCPHONE A (I had shaping on) and now I am on NF/22INCTEL.

Do I still have shaping on if I exceed my quota?
Is there still a 2GB buffer before being charged 6$/GB? Is there a warning page like before?

Cheers.

Tim K

Re: Shaping after moving from INCPHONE to No Frills

Post by Tim K » Tue Dec 01, 2009 4:06 pm

The shaping option is now no longer available.

In terms of the 'usage block' page, an option you may wish to consider is to set yourself up with usage warnings - so you receive email alerts as you approach or go over your quota - which you can activate through User Facilities.

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: Shaping after moving from INCPHONE to No Frills

Post by sable » Tue Dec 01, 2009 5:58 pm

I understand that if you previously selected shaping the selecion "follows" you to your new plan, there have been a number of threads about this, one of which is here.

http://forum.exetel.com.au/viewtopic.ph ... ng#p263137

I think you will have to deselect shaping if you do not want to have excess charged ay $6 per Gb BEFORE you change your plan as the option will not be available to you after you change to an NF plan.

netsurfer
Posts: 30
Joined: Mon Dec 03, 2007 9:09 pm
Location: St Marys, NSW

Re: Shaping after moving from INCPHONE to No Frills

Post by netsurfer » Tue Dec 01, 2009 10:12 pm

Thank you guys for that.

I looked around and I found that I need to write an email to some address to get myself out of shaping, but I prefer to keep it.

Cheers.

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