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Shaping after moving from INCPHONE to No Frills

Posted: Tue Dec 01, 2009 10:45 am
by netsurfer
Hi,

I was on INCPHONE A (I had shaping on) and now I am on NF/22INCTEL.

Do I still have shaping on if I exceed my quota?
Is there still a 2GB buffer before being charged 6$/GB? Is there a warning page like before?

Cheers.

Re: Shaping after moving from INCPHONE to No Frills

Posted: Tue Dec 01, 2009 4:06 pm
by Tim K
The shaping option is now no longer available.

In terms of the 'usage block' page, an option you may wish to consider is to set yourself up with usage warnings - so you receive email alerts as you approach or go over your quota - which you can activate through User Facilities.

Re: Shaping after moving from INCPHONE to No Frills

Posted: Tue Dec 01, 2009 5:58 pm
by sable
I understand that if you previously selected shaping the selecion "follows" you to your new plan, there have been a number of threads about this, one of which is here.

http://forum.exetel.com.au/viewtopic.ph ... ng#p263137

I think you will have to deselect shaping if you do not want to have excess charged ay $6 per Gb BEFORE you change your plan as the option will not be available to you after you change to an NF plan.

Re: Shaping after moving from INCPHONE to No Frills

Posted: Tue Dec 01, 2009 10:12 pm
by netsurfer
Thank you guys for that.

I looked around and I found that I need to write an email to some address to get myself out of shaping, but I prefer to keep it.

Cheers.