PAYU 512k

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MikeW
Posts: 43
Joined: Mon May 18, 2009 1:29 pm
Location: Melb

PAYU 512k

Post by MikeW » Fri Jan 01, 2010 1:02 pm

Hi.

Have a PAYU 512k plan that was $30 a month with a requirement to prepay data blocks - this was a 6mth contract. Members details shows I am no on the 512k $33 pmth plan with 6 gig peak included but all recent invoices still only show $30 pmth. Does this sound right?

thanks

harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

Re: PAYU 512k

Post by harryL » Fri Jan 01, 2010 1:08 pm

I am in a similar position, I had a PAYU1500 plan...... and I have been advised today that I am now on another plan!

... and one without the free inclusions (voip, fax and sms)

I have not heard of this happening before. What's going on?

H.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: PAYU 512k

Post by CoreyPlover » Fri Jan 01, 2010 1:47 pm

I am not aware of any automatic plan migrations but it is probably best for you each to email billing@exetel.com.au to ask about what has happened
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: PAYU 512k

Post by sable » Fri Jan 01, 2010 2:01 pm

I received email this morning moving me from PAYU8192 to NF/8192, have no problems with the change of plan but not real happy with the forced loss of the frills I enjoyed on the value added plan I was previously on. Which was a major consideration when I changed from my previous plan which was not value added.

peterh_oz
Posts: 525
Joined: Thu Oct 12, 2006 11:13 pm
Location: Melbourne Australia
Contact:

Re: PAYU 512k

Post by peterh_oz » Sat Jan 02, 2010 1:09 pm

Exetel cannot continue to offer plans (with frills) below cost.

It is rare for them to force a plan change (there are a large % of customers on old plans, many are cheaper than existing plans), but obviously they need to when the plans are below cost.

harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

Re: PAYU 512k

Post by harryL » Sat Jan 02, 2010 7:35 pm

I queried the plan change and have been advised that they were intended (i.e. not a mistake) .... and that most people would result in savings.

In the case of myself and my "'family and friends" - (all low consumers) this looks to be correct - as in most cases the increase cost was insignificant and in one or 2 cases (higher uses around 5GB/mo) costs actually decrease.

... most were not using the frills.

In my case, I will be $5-$10 per month worse off - as I do use the frills.

That's life.

Maybe when I get better HSPA reception - this will all become academic.

H.

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: PAYU 512k

Post by sable » Sun Jan 03, 2010 11:48 am

Received new email this morning advising of withdrawal of plan and giving options as per previous plan withdrawal notices.

Added sentence "Your 100 free VOIP local calls and 30 free SMS allowance still stay on your new plan."

Thankyou Exetel.

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