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Changing from shaped NF/22INCTEL to NF/21INCTEL

Posted: Tue Jan 19, 2010 12:23 pm
by netsurfer
Hi,

I am currently on NF/22INCTEL, and I have shaping on from my previous plan (for peak and off-peak as shown by the $6 for Excess usage).
I would like to switch to NF/21INCTEL. Do I need to write to residentialsupport@exetel.com.au to disable shaping first ? (as I see it, shaping does not mix with NF/21INCTEL and I also see myself exceeding the 5GB peak limit).

My plan details:
Plan Type: NF/22INCTEL
Monthly Access Charge: $65.00
Peak Download Limit (Mbyte): 30000
Peak Period Option: 12:00pm - 12:00am
Excess Downloads per Gbyte: $6.00
OffPeak Download Limit (Mbyte): 60000
OffPeak Excess Downloads per Gbyte: $6.00
Service Line Speed: 18000/900

Cheers.

Re: Changing from shaped NF/22INCTEL to NF/21INCTEL

Posted: Tue Jan 19, 2010 3:03 pm
by Tim K
Afternoon netsurfer,

For this particular plan change, shaping will need to be removed. The best way to do this is, once the plan change is submitted, send in an email to residentaisupport@exetel.com.au asking for the shaping to be removed.

One thing to be aware of though - because shaping is now only available to those who had selected it when it was on offer, once removed it cannot be reinstated.

Re: Changing from shaped NF/22INCTEL to NF/21INCTEL

Posted: Tue Jan 19, 2010 4:53 pm
by netsurfer
Thank you.