Shaping removal

Old, inactive threads
Post Reply
netsurfer
Posts: 30
Joined: Mon Dec 03, 2007 9:09 pm
Location: St Marys, NSW

Shaping removal

Post by netsurfer » Mon Feb 01, 2010 7:14 pm

Hi,

I requested a change from NF/22INCTEL to NF/21INCTEL last month and today my plan was activated properly.

Also, last Thursday I sent an email to residentaisupport@exetel.com.au and asked for removal of shaping for both peak and off-peak periods. Now, I can see that shaping is still active for the peak period.
Plan Type: NF/21INCTEL
Monthly Access Charge: $55.00
Peak Download Limit (Mbyte): 5000
Peak Period Option: 12:00pm - 12:00am
Excess Downloads per Gbyte: $6.00
OffPeak Download Limit (Mbyte): No Charge
OffPeak Excess Downloads per Gbyte: N/A
Service Line Speed: 18000/900

Should I wait longer? or should I send another email?

Cheers.

Klaas
Posts: 609
Joined: Sat Apr 03, 2004 1:48 pm
Location: Sydney

Re: Shaping removal

Post by Klaas » Mon Feb 01, 2010 7:25 pm

netsurfer wrote: . . . I sent an email to residentaisupport@exetel.com.au and asked for . . .
If this is a copy and paste of the email address you used, you're missing the "l" in residential. That might explain things, but if you received an automated reply from your email of last week, then I'd say it's still in progress - reply to the automated email and someone should follow it up.

netsurfer
Posts: 30
Joined: Mon Dec 03, 2007 9:09 pm
Location: St Marys, NSW

Re: Shaping removal

Post by netsurfer » Mon Feb 01, 2010 7:52 pm

Thank you for your reply.


My bad :cry: two spelling mistakes.

Post Reply