Suggestion Box??
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- Posts: 29
- Joined: Fri Oct 08, 2004 11:37 am
- Location: Sydney
Suggestion Box??
If I was advised from provisioning to send something via the suggestion box to get to the "bosses" - what is a reasonable amount of time within which to expect a response?
Re: Suggestion Box??
Depends on what you asked.ScottH2155 wrote:If I was advised from provisioning to send something via the suggestion box to get to the "bosses" - what is a reasonable amount of time within which to expect a response?
What did you ask?
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- Posts: 29
- Joined: Fri Oct 08, 2004 11:37 am
- Location: Sydney
Re: Suggestion Box??
I raised an issue with an e-mail I received offering a no-conditions stated offer of faster/cheaper broadband, that then was unable to be delivered.
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- Exetel Staff
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- Location: Sydney
Re: Suggestion Box??
You will not get a reply.
If your suggestion is deemed sensible/useful then it it'll be added to a development list ad will eventually be implemented.
If your suggestion is deemed sensible/useful then it it'll be added to a development list ad will eventually be implemented.
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- Posts: 29
- Joined: Fri Oct 08, 2004 11:37 am
- Location: Sydney
Re: Suggestion Box??
I was instructed to do so via your staff (Provisioning) to get the "bosses" involved.
How do I have the matter resolved then?
How do I have the matter resolved then?
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- Exetel Staff
- Posts: 3663
- Joined: Sun Jan 04, 2004 2:31 pm
- Location: Sydney
Re: Suggestion Box??
if it's a suggestion that has merit it will be dealt with.ScottH2155 wrote:I was instructed to do so via your staff (Provisioning) to get the "bosses" involved.
How do I have the matter resolved then?
If it is isn't it will be ignored.
Suggestions aren't dealt with as personal issue resolution process.
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- Posts: 29
- Joined: Fri Oct 08, 2004 11:37 am
- Location: Sydney
Re: Suggestion Box??
So my question stands, if I was asked to do this and it's a wrong process - then your people need to understand that as a learning - but also then how do I have my issue dealt with?
Re: Suggestion Box??
You could do what a lot do and join whirlpool.net.au and cry about it for a few months there.ScottH2155 wrote: but also then how do I have my issue dealt with?
Last edited by Old Flame on Tue Mar 16, 2010 10:21 pm, edited 1 time in total.
Re: Suggestion Box??
What's the question?ScottH2155 wrote:So my question stands, if I was asked to do this and it's a wrong process - then your people need to understand that as a learning - but also then how do I have my issue dealt with?
Re: Suggestion Box??
if it was an offer to go to ADSL2 that went out recently it is still subject to availability/suitable etc, not all customers that get the offer can get the service but there is no way of knowing that until the application gets submitted as it's subject to line condition, exchange suitability etcScottH2155 wrote:I raised an issue with an e-mail I received offering a no-conditions stated offer of faster/cheaper broadband, that then was unable to be delivered.
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- Posts: 29
- Joined: Fri Oct 08, 2004 11:37 am
- Location: Sydney
Re: Suggestion Box??
jokiin wrote:if it was an offer to go to ADSL2 that went out recently it is still subject to availability/suitable etc, not all customers that get the offer can get the service but there is no way of knowing that until the application gets submitted as it's subject to line condition, exchange suitability etcScottH2155 wrote:I raised an issue with an e-mail I received offering a no-conditions stated offer of faster/cheaper broadband, that then was unable to be delivered.
Yes it was an e-mail along those lines. However the e-mail I received has no such conditions or criteria and was specifically sent to me - ie not a newsletter or forum type post.
Re: Suggestion Box??
it gets addressed to you specifically because it comes out of a database and picks up your name in the process, it would be sent to any user on an appropriate plan for the particular offer and all would be addressed personally, it isn't a guarantee that the service will be available as offered, unless your suggestion is something along the lines of adding 'subject to availability' to the offers then there's not really anything to add, if you were hoping that you could somehow still get this offer but your connection is not possible to have this service then there's nothing that could be done about it anyway unfortunatelyScottH2155 wrote:jokiin wrote:if it was an offer to go to ADSL2 that went out recently it is still subject to availability/suitable etc, not all customers that get the offer can get the service but there is no way of knowing that until the application gets submitted as it's subject to line condition, exchange suitability etcScottH2155 wrote:I raised an issue with an e-mail I received offering a no-conditions stated offer of faster/cheaper broadband, that then was unable to be delivered.
Yes it was an e-mail along those lines. However the e-mail I received has no such conditions or criteria and was specifically sent to me - ie not a newsletter or forum type post.
Re: Suggestion Box??
No different than 3 (phone company) sending me SMS' about data packs that would save me money.
When I'd ring them up they'd tell me I couldn't have them because I lived in a roaming area.
When I'd ring them up they'd tell me I couldn't have them because I lived in a roaming area.