Page 4 of 5

Re: Three Months Free ADSL

Posted: Wed Jul 06, 2011 10:36 am
by melanieb
nuranj wrote:
soaper wrote:is it transferrabe to another house......or would the contract be broken with $100 to pay and a new connection made again.
i keep putting off changing plans in case i move.....but it is not happening..... and meanwhile the deals get better and better :)

what happens to the discount on the ADSL when it is combined with the $19 mobile cap plan.??
if the discount continues..... it is very great deal indeed

thanks

ETa... i should clarify that i refer to the plan as offered today to me as an existing grandfathered AAPT customer.........and has 6 months free adsl.

I will have a Sales person to reply to this as soon as possible.
It is actually impossible to transfer your service. You need to cancel and reapply. So you are best waiting until you move in.

You can then order an OT or OF plan as a new customer with a CAP plan and receive 6 months Free on your monthly adsl charge.

Re: Three Months Free ADSL

Posted: Wed Jul 06, 2011 11:14 am
by soaper
melanieb wrote: It is actually impossible to transfer your service. You need to cancel and reapply. So you are best waiting until you move in.

You can then order an OT or OF plan as a new customer with a CAP plan and receive 6 months Free on your monthly adsl charge.
ok

thanks very much melanie

that is sensible

:)

Re: Three Months Free ADSL

Posted: Thu Jul 07, 2011 1:49 am
by WikiWill
A question about the "6 Months free" offer. Sorry, can't see a forum topic for that.

I joined Exetel about 2 years ago.
I switched from PTL-B to A30 ADSL2+ and a 12 month contract in January 2011.
I added a CAP35 HSPA service in March 2011, and now get a $15 discount off the $45 ADSL plan.

Yesterday I received an email offering 6 months free on my Exetel ADSL service if I move to an Optus plan. Sounds really good, however:
  • Do I lose the $15 discount for the associated CAP35 service?
  • I can't find any record of an early termination charge, which I guess I must pay if taking up this offer. What is that charge?
It sounds like this offer suits me so hopefully the answers are favourable! Thanks all.

Re: Three Months Free ADSL

Posted: Thu Jul 07, 2011 2:04 pm
by melanieb
WikiWill wrote:A question about the "6 Months free" offer. Sorry, can't see a forum topic for that.

I joined Exetel about 2 years ago.
I switched from PTL-B to A30 ADSL2+ and a 12 month contract in January 2011.
I added a CAP35 HSPA service in March 2011, and now get a $15 discount off the $45 ADSL plan.

Yesterday I received an email offering 6 months free on my Exetel ADSL service if I move to an Optus plan. Sounds really good, however:
  • Do I lose the $15 discount for the associated CAP35 service?
  • I can't find any record of an early termination charge, which I guess I must pay if taking up this offer. What is that charge?
It sounds like this offer suits me so hopefully the answers are favourable! Thanks all.
Hi,

To answer your questions:

Do I lose the $15 discount for the associated CAP35 service?
-No, you will still receive a $15 discount off your monthly bill.
-As you are technically out of contract with our supplier, you will not incur any early termination fees.

Melanie

Re: Three Months Free ADSL

Posted: Mon Jul 11, 2011 10:45 am
by thunderz
Not sure if there are people who still wish to take up the offer that are reading this threads. I would like to point out, that just I thought, this "zero downtime" claim is untrue.

My transfer date is scheduled to be today, and I woke up to find that the ADSL line sync is lost. By dialing 12711, I confirmed that the phone line has been transferred to Optus.

A call to the provisioning, came back with a reply "Your ADSL will be activated by 5.30pm today". My question: "So it is not zero downtime then?" The reply: "No sir. They are doing some testing on the line at this stage."

So at least a few hours downtime, could be more, fingers crossed.

Re: Three Months Free ADSL

Posted: Mon Jul 11, 2011 4:33 pm
by CoreyPlover
thunderz wrote:I'm interested to hear feedbacks from other users in regard to this.
There are a number of posts sprinkled around these forums that comment on such downtime. Most of them state how the downtime, if it existed, was not noticeable.

For instance, viewtopic.php?p=291924#p291924 says how Powertel / Telstra -> Optus transfers are harder to transfer seamlessly, but they can still be managed without downtime if all goes well.
viewtopic.php?p=287602#p287602 is another that stated there was no downtime, but incoming calls were disrupted

Re: Three Months Free ADSL

Posted: Mon Jul 11, 2011 5:40 pm
by thunderz
There are a number of posts sprinkled around these forums that comment on such downtime. Most of them state how the downtime, if it existed, was not noticeable.
The posts you linked appear to refer to the early transfers from powertel to optus. At those times, there were no claims of zero downtime, the unnoticeable part was for telephone services, not ADSL. I didn't notice any telephone issues either this time, even incoming calls are fine. The problem is ADSL. It was reconnected just after 3pm, and was down between 8am and 9am in the morning, so about 6 to 7 hours down time in total.

One more thing I should mention, my ADSL2 connection has the speed dropped to 8192/384 after the order was sent through. I asked support whether this is the case for all such transfers, and they didn't answer me, simply asked me to wait till the transfer is completed. My speed has come back to ADSL2+ now. It'll be good if I was informed about before the transfer is taken place though.

Anyway, I just do not like Exetel to use the term "zero downtime", when I believe many users will find out that is not the case one way or another. I'm a personal user, and these problems do not affect me that much. However, some small business owners may choose to believe Exetel, and the unexpected outages could cost them in some way.

Re: Three Months Free ADSL

Posted: Mon Jul 11, 2011 8:58 pm
by ForumAdmin
You are way off topic. If you are unhappy with Exetel please select another supplier and we will not charge any early termination....we DEFINITELY do not want to obtain business by any sort of deception that you are saying the company indulges in.

Email: larryk@exetel.com.au and he will ensure you are not charged any ETC.

If you want to disparage Exetel then either open a new thread or post somewhere else.

Do not continue to post in this thread....it is off topic and unhelpful.

Re: Three Months Free ADSL

Posted: Tue Jul 12, 2011 3:20 pm
by Col
Am I now reading it right in saying it is 6 months free ADSL2+ without the need to bundle a mobile cap plan? But then if you do get a cap plan there is an additional monthly discount of $10, $15 or $20 depending on the plan you choose? Do you still get that additional discount on your bill during the free ADSL2+ period?

*jaw drops*

Re: Three Months Free ADSL

Posted: Wed Jul 13, 2011 9:16 am
by melanieb
Col wrote:Am I now reading it right in saying it is 6 months free ADSL2+ without the need to bundle a mobile cap plan? But then if you do get a cap plan there is an additional monthly discount of $10, $15 or $20 depending on the plan you choose? Do you still get that additional discount on your bill during the free ADSL2+ period?

*jaw drops*
Yes that is correct.

Re: Three Months Free ADSL

Posted: Wed Jul 13, 2011 2:42 pm
by CoreyPlover
melanieb wrote:
Col wrote:Am I now reading it right in saying it is 6 months free ADSL2+ without the need to bundle a mobile cap plan? But then if you do get a cap plan there is an additional monthly discount of $10, $15 or $20 depending on the plan you choose? Do you still get that additional discount on your bill during the free ADSL2+ period?

*jaw drops*
Yes that is correct.
How do you get a "discount" on a "free" month? Do you get credited, or does the credit accumulate over into the remaining months? Or did you mean "that is correct" to only the first part of Col's question?

Re: Three Months Free ADSL

Posted: Thu Jul 14, 2011 9:28 am
by melanieb
CoreyPlover wrote:
melanieb wrote:
Col wrote:Am I now reading it right in saying it is 6 months free ADSL2+ without the need to bundle a mobile cap plan? But then if you do get a cap plan there is an additional monthly discount of $10, $15 or $20 depending on the plan you choose? Do you still get that additional discount on your bill during the free ADSL2+ period?

*jaw drops*
Yes that is correct.
How do you get a "discount" on a "free" month? Do you get credited, or does the credit accumulate over into the remaining months? Or did you mean "that is correct" to only the first part of Col's question?
The Free Months applies only to the Monthly ADSL Charge, therefore on the 6 months you have free, you still have to pay $20 for the telephone line. the discounts will be credited towards this.

thank you.

Re: Three Months Free ADSL

Posted: Thu Jul 14, 2011 10:13 pm
by Korshca
Hi
I am currently on an naked ONA plan with post paid Voip, my average bill is $46

I just had a look to see if there were any good deals on at the moment, for my neighbour and also myself
if there was a better deal, although am unsure about my contract details. I think is was 12 months from October.

Anyway I really can't understand what would be available to me as i technically don't have a standard phone line anymore.

Would appreciate your advice on any plans that would be suitable or better value!

I am more than happy with the current internet speed, voip is ok.
Have only had a few dropouts' but sometimes there is a delay which is annoying!

Also my neighbour needs internet and home phone, currently has neither. Could you advise a suitable plan for her also. her internet usage would only be low.

Thanks
Nicole

Re: Three Months Free ADSL

Posted: Fri Jul 15, 2011 9:25 am
by udara
Korshca wrote:Hi
I am currently on an naked ONA plan with post paid Voip, my average bill is $46

I just had a look to see if there were any good deals on at the moment, for my neighbour and also myself
if there was a better deal, although am unsure about my contract details. I think is was 12 months from October.

Anyway I really can't understand what would be available to me as i technically don't have a standard phone line anymore.

Would appreciate your advice on any plans that would be suitable or better value!

I am more than happy with the current internet speed, voip is ok.
Have only had a few dropouts' but sometimes there is a delay which is annoying!

Also my neighbour needs internet and home phone, currently has neither. Could you advise a suitable plan for her also. her internet usage would only be low.

Thanks
Nicole

Hi Nicole,

You can contact our sales team on 0280301000 or 1300 788 141 alternatively you can also email them to residentialsales@exetel.com.au , they should be able advise you a plan that suits your needs :)

if you would like me to organize some one to contact you please PM me your best cont number and i will get this organized .

cheers :wink:

Re: Three Months Free ADSL

Posted: Fri Jul 22, 2011 7:14 pm
by robin
hi,

I have been with Exetel for two years and happy about your services (both ADSL and mobile). Recently, I upgraded my ADSL1 to ADSL2 for the three month free service and was told I can not get this as an existing customer this monring. Your saler told me that the only way that I can get the free service (six month now) is to cancel my current service and sign a new contract. However, it will spend 2~3 weeks. For me, it sounds ridiculous. Is there any easy way for your existing customer to get this ? My service number is 0242250484 and my contract was already expired on 02/07/2011. If there is no way, I will cancel my current ADSL2 service and sign a new contract. It is a litter trouble and ridiculous, but considering 6 months free services, it worths.

Can you give any suggestion? Such troubles may not only anger me, but also your technique people and supplier. I just want to find a way to save our time and energy.

Thanks