Supplier outage AAPT SHDSL / Ethernet

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richardk
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Supplier outage AAPT SHDSL / Ethernet

Post by richardk » Mon Nov 14, 2011 4:11 pm

Event

There is a fibre break on a main trunk in the Sydney CBD.

Impact

Some customers on Metro Ethernet and SHDSL services may have degraded or loss of service.

There is no current ETA, field technicians are on route to site.

shalithaj
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Re: Supplier outage AAPT SHDSL / Ethernet

Post by shalithaj » Mon Nov 14, 2011 4:21 pm

The carrier field technicians are working on the problem.

No ETR yet available.

shalithaj
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Re: Supplier outage AAPT SHDSL / Ethernet

Post by shalithaj » Mon Nov 14, 2011 4:38 pm

Site Sydney CBD NSW
Detail Transmission link failure, Field ops on way to site
Customer Impact 58 services impacted
Start Date 14/11/11 14:53
Finish Date NO ETR
Owner NOC

shalithaj
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Re: Supplier outage AAPT SHDSL / Ethernet

Post by shalithaj » Mon Nov 14, 2011 5:23 pm

Update from the Field;

Delay in getting into Harbour, we normally send e-mails from the AAPT mailbox to support and they let him in.

But its a different section of harbour so we have now sent an e-mail to reception but Trung has to fill in a MMR request form [ GMT :- 14/11/2011 06:39:07 ]

Will update as soon as we hear from the field.

shalithaj
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Re: Supplier outage AAPT SHDSL / Ethernet

Post by shalithaj » Mon Nov 14, 2011 6:11 pm

Please find the latest update;

NOTES added [14/11/2011 18:01:42]
Fop's done OTDR from Global Switch, and found open approx 4.56 km away, which brings it around Clarence st.

FOP's going to Clarence st to investigate and do further testing.
[ GMT :- 14/11/2011 08:01:42 ]

shalithaj
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Re: Supplier outage AAPT SHDSL / Ethernet

Post by shalithaj » Mon Nov 14, 2011 7:15 pm

Latest Update :

Link has restored, by itself. Receiving -23db into ss10386a-15b s4.1 . So there is still higher attenuation than normal. Will create a CR with all services being protected and will get FOP's to do OTDR from Clarence to Elizabeth st, to determine were attenuation is.
[ GMT :- 14/11/2011 09:01:16 ]

shalithaj
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Re: Supplier outage AAPT SHDSL / Ethernet

Post by shalithaj » Mon Nov 14, 2011 10:00 pm

Hi All,

Few customers have confirmed the service. Others we can see they are online and there is a data flow.

Issue seems to be resolved but AAPT is still investigating the cause of the fault.

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