Unplanned ADSL/Telephony outage -NSW

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Amila Fernando
Forum Admin
Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Unplanned ADSL/Telephony outage -NSW

Post by Amila Fernando » Tue Jul 02, 2013 4:24 pm

Event Notification

Location Affected: NSW
Event Start Time: 02/07/2013 15:57:10

Products Impacted – ADSL /Telephony service

Additional Information:

Most customers in the above mentioned area may experience a temporary disruption to their ADSL/Telephony service.
Root cause still being investigated.

Number of Services Impacted – Unknown

ETR

Our wholesale supplier is unable to provide us with an estimated time of resolution.
Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Arshad Hassim
Exetel Staff
Posts: 144
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL/Telephony outage -NSW

Post by Arshad Hassim » Tue Jul 02, 2013 8:43 pm

Update

Outage status : Ongoing.

ETR : none available at the moment.

Exetel apologizes for any inconvenience this may have caused.

Arshad Hassim
Exetel Staff
Posts: 144
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL/Telephony outage -NSW

Post by Arshad Hassim » Tue Jul 02, 2013 9:26 pm

Update

All affected services seem to be coming online as of now, we are yet to receive confirmation from our whole sale supplier regarding service restoration.

More updates to follow.

asankag
Exetel Staff
Posts: 77
Joined: Tue Jun 12, 2012 3:22 pm
Location: Sydney

Re: Unplanned ADSL/Telephony outage -NSW

Post by asankag » Wed Jul 03, 2013 9:42 am

Update

Our supplier has notified us that the outage has been restored.

Root Cause
Hardware failure at the exchange

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