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Unplanned ADSL/Telephony outage -NSW

Posted: Tue Jul 02, 2013 4:24 pm
by Amila Fernando
Event Notification

Location Affected: NSW
Event Start Time: 02/07/2013 15:57:10

Products Impacted – ADSL /Telephony service

Additional Information:

Most customers in the above mentioned area may experience a temporary disruption to their ADSL/Telephony service.
Root cause still being investigated.

Number of Services Impacted – Unknown

ETR

Our wholesale supplier is unable to provide us with an estimated time of resolution.
Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL/Telephony outage -NSW

Posted: Tue Jul 02, 2013 8:43 pm
by Arshad Hassim
Update

Outage status : Ongoing.

ETR : none available at the moment.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL/Telephony outage -NSW

Posted: Tue Jul 02, 2013 9:26 pm
by Arshad Hassim
Update

All affected services seem to be coming online as of now, we are yet to receive confirmation from our whole sale supplier regarding service restoration.

More updates to follow.

Re: Unplanned ADSL/Telephony outage -NSW

Posted: Wed Jul 03, 2013 9:42 am
by asankag
Update

Our supplier has notified us that the outage has been restored.

Root Cause
Hardware failure at the exchange