Unplanned ADSL outage - Some Suburbs in WA - Ongoing

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surinf

Unplanned ADSL outage - Some Suburbs in WA - Ongoing

Post by surinf » Sat Aug 10, 2013 3:37 pm

Event Notification

Location Affected: Some Suburbs in WA
Event Start Time: 08/08/2013 13:19 EST

Products Impacted - ADSL

Additional Information:

Most customers in the above mentioned area may experience Dropout Issues.
Root cause Still being investigated

Number of Services Impacted - Unknown

ETR

Our wholesale supplier is unable to provide us with an estimated time of resolution.
Exetel apologizes for any inconvenience this may have caused.

AyeshaW
Exetel Staff
Posts: 83
Joined: Thu Aug 09, 2012 3:25 pm
Location: Sydney, Australia

Re: Unplanned ADSL outage - Some Suburbs in WA

Post by AyeshaW » Sat Aug 10, 2013 8:12 pm

Update

Our supplier is still unable to provide an ETR.
Exetel apologizes for any inconvenience this may have caused.

Arshad Hassim
Exetel Staff
Posts: 148
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL outage - Some Suburbs in WA

Post by Arshad Hassim » Sun Aug 11, 2013 1:58 pm

UPDATE

Outage status : Ongoing

Our supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL outage - Some Suburbs in WA

Post by devindag » Mon Aug 12, 2013 3:47 pm

UPDATE

Outage status : Ongoing

Our supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Kaushalya
Exetel Staff
Posts: 278
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Unplanned ADSL outage - Some Suburbs in WA

Post by Kaushalya » Mon Aug 12, 2013 10:49 pm

UPDATE

Outage status : Ongoing

Our wholesale supplier is still unable to provide us with an ETR

Exetel apologizes for any inconvenience this may have caused.

Amila Fernando
Exetel Staff
Posts: 380
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned ADSL outage - Some Suburbs in WA

Post by Amila Fernando » Tue Aug 13, 2013 7:03 pm

UPDATE

- Outage status : Ongoing

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.
- Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL outage - Some Suburbs in WA

Post by NIrmitha » Wed Aug 14, 2013 3:26 pm

UPDATE

Outage status : Ongoing

Our supplier is unable to provide an ETR at this stage.

We do apologize for the inconvenience caused.

Amila Fernando
Exetel Staff
Posts: 380
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned ADSL outage - Some Suburbs in WA

Post by Amila Fernando » Thu Aug 15, 2013 3:16 pm

UPDATE

Outage status : Ongoing

- Our wholesale supplier is still unable to provide us with an ETR
- Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL outage - Some Suburbs in WA

Post by NIrmitha » Fri Aug 16, 2013 2:08 pm

UPDATE

Outage status : Ongoing

ETR : 03/09/2013 (extended delay is due to complexity of the hardware failure)

We do apologize for the inconvenience caused.

Arshad Hassim
Exetel Staff
Posts: 148
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL outage - Some Suburbs in WA

Post by Arshad Hassim » Mon Aug 19, 2013 5:46 pm

UPDATE

Outage status : Ongoing

ETR : 03/09/2013 (extended delay is due to complexity of the hardware failure)

We do apologize for the inconvenience caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL outage - Some Suburbs in WA - Ongoing

Post by devindag » Thu Aug 22, 2013 3:29 pm

UPDATE

Outage status : Ongoing

ETR : 03/09/2013 (extended delay is due to complexity of the hardware failure)

We do apologize for the inconvenience caused.

AyeshaW
Exetel Staff
Posts: 83
Joined: Thu Aug 09, 2012 3:25 pm
Location: Sydney, Australia

Re: Unplanned ADSL outage - Some Suburbs in WA - Ongoing

Post by AyeshaW » Sat Aug 24, 2013 8:38 pm

UPDATE

Outage status : Ongoing

ETR : 03/09/2013 (extended delay is due to complexity of the hardware failure)

We do apologize for the inconvenience caused.

Amila Fernando
Exetel Staff
Posts: 380
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned ADSL outage - Some Suburbs in WA - Ongoing

Post by Amila Fernando » Sun Aug 25, 2013 4:53 pm

UPDATE

Outage status : Ongoing

ETR : 03/09/2013 (extended delay is due to complexity of the hardware failure)

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Amila Fernando
Exetel Staff
Posts: 380
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned ADSL outage - Some Suburbs in WA - Ongoing

Post by Amila Fernando » Mon Aug 26, 2013 5:58 pm

UPDATE

Outage status : Ongoing

ETR : 03/09/2013 COB (extended delay is due to complexity of the hardware failure)

We do apologize for the delay and inconvenience caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Arshad Hassim
Exetel Staff
Posts: 148
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL outage - Some Suburbs in WA - Ongoing

Post by Arshad Hassim » Mon Aug 26, 2013 5:59 pm

UPDATE:

Outage status:
Ongoing.

ETR : still stands for 03/09/2013 close of business.

Exetel apologizes for any inconvenience this may have caused.

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