Unplanned ADSL Outage - VIC - ASCOT - In progress

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Fahim S
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Posts: 41
Joined: Wed Mar 21, 2012 9:36 am
Location: Australia

Unplanned ADSL Outage - VIC - ASCOT - In progress

Post by Fahim S » Sat Sep 14, 2013 8:00 pm


Event Notification


Location Affected: ASCOT, VIC
Event Start Time: 14/09/13 17:46 AEST

Services Impacted - ADSL


Additional Information:

Most customers in the above mentioned area experienced connectivity issues.
Root cause is still being investigated.

Number of Services Impacted - Unknown


ETR : Our Wholesale supplier has not provided an ETR.


Exetel apologizes for the inconvenience caused.

Amila Fernando
Forum Admin
Posts: 372
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned ADSL Outage - VIC - ASCOT - In progress

Post by Amila Fernando » Sun Sep 15, 2013 12:53 pm

UPDATE

- Issue is still being investigated.

- Estimated time of resolution (ETR)- 19/09 Close of business

- Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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LodumS
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Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL Outage - VIC - ASCOT - In progress

Post by LodumS » Mon Sep 16, 2013 9:29 am

Update

Our wholesale supplier advises that the outage is still ongoing and is being investigated.

ETR - 19/09 close of business

Apologies for the inconvenience caused.

Arshad Hassim
Exetel Staff
Posts: 143
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL Outage - VIC - ASCOT - In progress

Post by Arshad Hassim » Mon Sep 16, 2013 10:02 pm

UPDATE

Our wholesale supplier advises that the outage is still ongoing and is being investigated.

ETR - 19/09 close of business

Apologies for the inconvenience caused.

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: Unplanned ADSL Outage - VIC - ASCOT - Restored

Post by kushanw » Tue Sep 17, 2013 10:59 am

UPDATE

Our supplier advises that the outage has been restored.

Restore Time: 16/09/2013 09:26 AEST
Root cause: Equipment failure

Exetel apologizes for any inconvenience this may have caused.

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