Unplanned ADSL/PSTN outage - RUTHERFORD, NSW - Resolved

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LodumS
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Location: Sydney

Unplanned ADSL/PSTN outage - RUTHERFORD, NSW - Resolved

Post by LodumS » Wed Sep 25, 2013 8:53 am

Event Notification

Location Affected: RUTHERFORD, NSW

Event Start Time: 22/09/2013 11:00:00 EST

Products Impacted: PSTN, ADSL

Additional Information:
Most customers in the above mentioned area may experience connectivity/no dial tone issues.
Root cause is a hardware failure.

Number of Services Impacted: Unknown

ETR: 27/09/2013 Close of Business

Exetel apologizes for any inconvenience this may have caused.

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Amila Fernando
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Location: Australia

Re: Unplanned ADSL/PSTN outage - RUTHERFORD, NSW - In Progre

Post by Amila Fernando » Thu Sep 26, 2013 1:13 pm

UPDATE

- Issue is still being investigated.
- Due to the complexity of work estimated time of resolution (ETR) has been extended to 01/10/2013 Close of Business

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Arshad Hassim
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Re: Unplanned ADSL/PSTN outage - RUTHERFORD, NSW - In Progre

Post by Arshad Hassim » Thu Sep 26, 2013 10:51 pm

UPDATE:

- Issue is still being investigated.
- ETR still stands for 01/10/2013 Close of Business

Exetel apologizes for any inconvenience this may have caused.

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SajithaH
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Unplanned ADSL/PSTN outage - RUTHERFORD, NSW - Resolved

Post by SajithaH » Fri Sep 27, 2013 3:52 pm

Update

Our wholesale supplier confirmed that the outage has been resolved.

Resolved time : 27/09 12.10pm.

Cause : Hardware failure

Apologies for the inconvenience caused.

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