Unplanned ADSL Outage - THURGOONA, NSW - In Progress

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kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Unplanned ADSL Outage - THURGOONA, NSW - In Progress

Post by kushanw » Tue Oct 08, 2013 4:37 pm

Event Notification

Location Affected: THURGOONA, NSW
Event Start Time: 08/10/2013 02:23:00 AEST

Products Impacted - ADSL

Additional Information:
Most customers in the above mentioned area may experience connectivity issues.
Root cause is still being investigated.

Number of Services Impacted - Unknown

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.


Exetel apologizes for any inconvenience this may have caused.

saadbafik
Exetel Staff
Posts: 146
Joined: Tue Feb 14, 2012 11:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Outage - THURGOONA, NSW - In Progress

Post by saadbafik » Wed Oct 09, 2013 8:00 am

Update

ETR : 10/10/13 COB

We highly regret any inconvenience caused.

LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL Outage - THURGOONA, NSW - In Progress

Post by LodumS » Wed Oct 09, 2013 11:20 pm

Update

Outage is still ongoing

ETR : 10/10/13 COB

We highly regret any inconvenience caused.

AyeshaW
Exetel Staff
Posts: 83
Joined: Thu Aug 09, 2012 3:25 pm
Location: Sydney, Australia

Unplanned ADSL Outage - THURGOONA, NSW - Resolved

Post by AyeshaW » Thu Oct 10, 2013 4:52 pm

Update

This outage has been restored.

Root cause : Faulty hardware has been replaced.

Exetel apologizes for any inconvenience this might have caused.

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