Unplanned ADSL Outage - Flinders , NSW - In Progress

Old, inactive threads
Post Reply
Kumudh
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Unplanned ADSL Outage - Flinders , NSW - In Progress

Post by Kumudh » Sat Nov 16, 2013 7:39 pm

Event Notification

Location Affected: Flinders , NSW

Event Start Time: 16/11/2013 6.25AM

Products Impacted - ADSL

Additional Information:
Most customers in the above mentioned area may experience connectivity issues (No Sync).
Root cause is related to hardware failure.

Number of Services Impacted - 12

ETR - Our Wholesale Supplier is unable to provide an ETR for this yet.

Apologies for the inconvenience caused.

aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned ADSL Outage - Flinders , NSW - In Progress

Post by aroshak » Sun Nov 17, 2013 11:41 am

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Arshad Hassim
Exetel Staff
Posts: 143
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL Outage - Flinders , NSW - In Progress

Post by Arshad Hassim » Sun Nov 17, 2013 9:22 pm

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL Outage - Flinders , NSW - Restored

Post by LodumS » Mon Nov 18, 2013 1:23 pm

This outage has been restored.

Root Cause : Hardware failure

Exetel apologizes for any inconvenience caused.

Post Reply