Unplanned ADSL Outage - FERNHILL, NSW - Restored

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aroshak
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Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Unplanned ADSL Outage - FERNHILL, NSW - Restored

Post by aroshak » Sun Nov 17, 2013 10:18 am

Event Notification

Location Affected: FERNHILL, NSW

Products Impacted - ADSL

Additional Information:
Most customers in the above mentioned area may experience connectivity issues.

Root cause : Hardware Failure

Number of Services Impacted - 54

ETR : Our Wholesale Supplier is unable to provide an ETR for this yet.

Arshad Hassim
Exetel Staff
Posts: 143
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL Outage - FERNHILL, NSW - In Progress

Post by Arshad Hassim » Sun Nov 17, 2013 9:23 pm

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL Outage - FERNHILL, NSW - In Progress

Post by LodumS » Mon Nov 18, 2013 1:26 pm

UPDATE

Issue is still being investigated.

Our wholesale supplier is still unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Arshad Hassim
Exetel Staff
Posts: 143
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL Outage - FERNHILL, NSW - In Progress

Post by Arshad Hassim » Tue Nov 19, 2013 12:50 am

UPDATE

Issue is still being investigated.

Our wholesale supplier is still unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL Outage - FERNHILL, NSW - In Progress

Post by LodumS » Tue Nov 19, 2013 10:32 am

UPDATE

Issue is still being investigated.

Our wholesale supplier is still unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned ADSL Outage - FERNHILL, NSW - Restored

Post by angelos » Wed Nov 20, 2013 1:12 am

Update

This outage has been restored on 19/11/2013 at 2.57pm.

The root cause has been identified to be a Hardware failure.

Apologies for the inconvenience caused.

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