Unplanned ADSL outage - CRAIGIEBURN, VIC – In progress

Old, inactive threads
Post Reply
LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Unplanned ADSL outage - CRAIGIEBURN, VIC – In progress

Post by LodumS » Tue Dec 03, 2013 12:20 am

Event Notification

Location Affected: CRAIGIEBURN, VIC

Event Start Time: 02-12-2013 15:00

Products Impacted : ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.
Root cause still being investigated.

Number of Services Impacted : Unknown

ETR : Our supplier estimates the service will be restored 06/12 close of business

Exetel apologize for the inconvenience.

Arshad Hassim
Exetel Staff
Posts: 143
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL outage - CRAIGIEBURN, VIC – In progress

Post by Arshad Hassim » Tue Dec 03, 2013 3:22 pm

UPDATE

Outage status : Ongoing

ETR : 05/12/2013 Close of business

Exetel apologize for the inconvenience this may have caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned ADSL outage - CRAIGIEBURN, VIC – In progress

Post by angelos » Wed Dec 04, 2013 1:27 pm

Update

Our Wholesale Supplier advised that the ETR advised in the previous post still stands.

ETR : 05/12/2013 close of business

Apologies for the inconvenience caused.

Sumudu D
Exetel Staff
Posts: 115
Joined: Sun Aug 25, 2013 6:24 pm
Location: Australia

Re: Unplanned ADSL outage - CRAIGIEBURN, VIC – In progress

Post by Sumudu D » Wed Dec 04, 2013 8:35 pm

Update

Our Wholesale Supplier advised that the ETR advised in the previous post still stands.

ETR : 05/12/2013 close of business

Apologies for the inconvenience caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned ADSL outage - CRAIGIEBURN, VIC – In progress

Post by angelos » Thu Dec 05, 2013 7:06 pm

Update

ETR still stands for the close of business today (05/12).

Apologies for the inconvenience caused.

SajithaH
Exetel Staff
Posts: 53
Joined: Thu Aug 09, 2012 3:25 pm

Re: Unplanned ADSL outage - CRAIGIEBURN, VIC – In progress

Post by SajithaH » Thu Dec 05, 2013 10:43 pm

Update

Please note outage still stands. There is no new ETR available.

Apologies for the inconvenience caused.

Arshad Hassim
Exetel Staff
Posts: 143
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL outage - CRAIGIEBURN, VIC – In progress

Post by Arshad Hassim » Fri Dec 06, 2013 12:59 pm

UPDATE

We are yet to receive confirmation from our supplier if the outage has been restored but most of the affected services are currently online.

Exetel apologizes for the inconvenience this may have caused.

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Unplanned ADSL outage - CRAIGIEBURN, VIC – RESTORED

Post by kushanw » Fri Dec 06, 2013 9:14 pm

UPDATE

Our wholesale supplier advises that the outage is restored.

Root cause: Not Available

Exetel apologizes for the inconvenience this may have caused.

Post Reply